IT Services Helpdesk Analyst

Ebury helps ambitious businesses unlock global growth, and we take the same approach with our people. We encourage innovation and movement, collaboration and problem-solving, and foster an environment where everyone can feel they belong, are valued, supported and empowered to succeed.

If you’re a collaborator who wants to help transform how businesses operate globally, get in touch - we’d love to discuss how Ebury can accelerate your career so you can shape the future.

Service Support Analyst

Ebury Leon Office - Hybrid: 4 days in the office, 1 day working from home per week

The Service Desk department is responsible for supporting and maintaining the company’s IT systems and for providing efficient desktop support to all business users. The department is responsible for resolving any IT-related faults quickly and efficiently, including a broad range of queries from how to set up an email account to system diagnostics, plus enhancing and developing the IT provision extended within the business.

The Position

The post holder will provide effective IT assistance across all aspects of the business. The post holder is responsible for supporting and maintaining the Network Infrastructure, including Telephony and Desktop operating systems, plus general maintenance of all IT-related hardware/software. The position provides exposure to a broad range of cloud-based infrastructure, IT-related projects and activities. You will be required to travel to other Ebury offices, worldwide, sometimes at short notice.

What you’ll do

• Diagnose and resolve technical issues on Windows, Chrome, Mac & Linux devices
• Provide local and remote desktop support to 2000+ users in 51 offices globally
• Setting up and configuring new laptops and desktops
• Assisting with on/offboarding process in accordance with HR & IT procedures
• Provide IT-based training to internal end users
• Completing internal user moves
• Creating purchase requisitions for IT hardware/software
• Undertake small to medium-sized IT projects as instructed
• Prepare documentation where appropriate
• Provide assistance and support to colleagues in IT-related matters
• Ensure that a high level of customer service and support is provided to all internal and external customers at all times

What you’ll need

• Advanced understanding of the Windows OS, Linux, Mac OS X and Chrome OS
• Intermediate understanding of networking and cloud technologies
• Google Workspace applications and products
• MS Office
• Proficiency in written and verbal communication in English

Why Ebury?

• Competitive Starting Salary with an annual discretionary bonus that truly rewards your performance from day one.
• Dedicated Mentorship: Learn directly from experienced managers who are invested in your success.
• Cutting-Edge Technology: Leverage state-of-the-art tailor made tools and systems that enable you to perform at your best.
• Clear, Accelerated Career Progression: Defined pathways to leadership and specialist roles within Ebury.
• Dynamic & Supportive Culture: Work in a collaborative environment where teamwork and personal growth are prioritized.
• Generous Benefits Package: Access competitive benefits tailored to your location, which typically include health care and social benefits.
• Central Office: A fantastic location with excellent transport links.

We’re committed to ensuring an inclusive and accessible recruitment process. Do you require any adjustments or accommodations to support you during the interview?