CRM Business Intelligence Analyst - English - TEMP Contract

Salario:

30.000 € - 40.000 €

Tipo de contrato:

De duracion determinada

Jornada:

Jornada Completa

Experiencia:

2 años de experiencia

The CRM BI Analyst is responsible for delivering dashboard reporting, analytical insight and decision-support across CRM teams globally. The role enables data-driven decision-making and supports strategic planning by Michael Page's CRM leadership team.This position plays a key role in promoting an enterprise-wide approach to data management, reporting and business intelligence. It is critical to measuring and optimising CRM lead generation and engagement programmes across this FTSE 250 business. Key Responsibilities

• Support the development and enhancement of lead generation and CRM performance dashboards, working closely with stakeholders to visualise data using a variety of data sources within the BI platform.
• Produce ad hoc reports, analysis and insights in response to business requirements.
• Assist in presenting data and findings to support decision-making across the organisation.
• Support the analysis of CRM initiatives and campaigns, helping to assess their effectiveness and performance.
• Assist with the maintenance and development of audience segmentation used for lifecycle and adhoc campaign communications.
• Monitor key performance indicators (KPIs) and report on audience growth, engagement and retention trends.
• Work closely with CRM teams to provide reporting and insights that support campaign performance improvements.
• Identify data quality issues and support the implementation of solutions and process improvements.
• Provide support to business users by investigating and resolving data discrepancies and reporting queries.
• Contribute ideas to improve reporting processes, analytical methodologies and operational efficiency.
• Support end-user training following the release of new and enhanced BI products.

Experience

• 2+ years' experience in an analytical, reporting, business intelligence or data-focused role
• Ability to present complex data in a clear, concise and easy-to-understand format.
• Experience building dashboards and data visualisations, preferably using Power BI.
• Ability to manage multiple tasks and priorities within a fast-paced environment.
• Experience working with CRM, sales, marketing or customer data is desirable.

Technical and Personal Skills

• Strong analytical skills with an understanding of reporting and data analysis principles.
• Ability to present complex data in a clear, concise and easy-to-understand format.
• Experience using reporting and visualisation tools, with Power BI preferred.
• Advanced Microsoft Excel skills, including data manipulation, lookups and pivot tables.
• Working knowledge of SQL and experience querying data for reporting and analysis purposes.
• Exposure to data warehousing or large datasets would be advantageous.
• Previous experience of Salesforce products, particularly Sales Cloud and Salesforce Marketing Cloud, would be beneficial.
• Fluent English is essential; additional language skills would be advantageous.

At the heart of Michael Page's business are the thousands of people's lives we change, the outstanding service we provide to our clients and candidates and the exciting opportunities within our offices all over the world. We're proud to set the standard in the recruitment profession - our specialist service with a personal touch is how we change lives for people through creating opportunity to reach potential.

Michael Page was established in the UK in 1976. We're now a FTSE 250 organization with operations in 37 countries, providing recruitment services and career opportunities at a local regional and global level.

In Barcelona, our Shared Services Centre regroups positions to support our operations in Europe and globally.

Find out more here:

• Competitive salary aligned with your experience
• TEMPORARY Contract
• Meal vouchers
• Hybrid working model (2 days of home office/week)
• Multicultural environment
• Training and internal development opportunities
• A vibrant and dynamic international workplace located in Barcelona
• Start date: ASAP