Luxury Fashion Sales Manager: Lead Client Experience

## Sales ManagerApplylocations: Madridtime type: Full timeposted on: Posted Todayjob requisition id: JOBREQ00113319**About the role**At the forefront of CHANEL’s relationship with its clients, the Fashion Sales Manager plays a key role in driving business performance, elevating the client experience and developing a team of Fashion Advisors.Combining strong business acumen, people leadership and a deep understanding of the brand, the Sales Manager contributes to delivering CHANEL’s vision within the boutique, ensuring excellence in every client interaction and team dynamic.**What impact you can create at CHANEL*** Contribute to the business performance by monitoring boutique results, analysing key indicators and identifying opportunities to enhance outcomes* Support the execution of the Maison’s strategy and commercial priorities, ensuring alignment and consistency within the boutique* Engage actively in the development of the team, providing regular feedback and supporting individual growth through continuous coaching* Conduct meaningful and forward-looking development conversations, helping team members build on their strengths and identify areas for progression* Translate business objectives into clear individual goals, fostering a strong sense of ownership and accountability across the team* Proactively address performance-related topics when needed, maintaining a constructive and solution-oriented approach in all situations* Lead by example on the boutique floor, delivering a highly personalised and memorable client experience* Act as a CHANEL ambassador, embodying the values of the House and contributing to an aspirational and inspiring environment* Support the development of long-term client relationships, encouraging a personalised and consistent clienteling approach* Contribute to a positive and cohesive team dynamic, promoting collaboration, trust and collective spirit**Profile*** Relevant experience in luxury retail, ideally within Fashion* Strong sensitivity to client experience and service excellence* Ability to analyse performance and contribute to business development* Demonstrated ability and motivation to support team development and engagement* Confidence in navigating a variety of situations with professionalism and adaptability* Strong interpersonal and communication skills* High level of engagement, sense of responsibility and team spirit* Fluent in Spanish and English; additional languages are a plus**You are energised by...*** Being present on the boutique floor, engaging with clients and teams to create meaningful and personalised experiences* Contributing to the collective success of the boutique, combining business awareness with a collaborative mindset* Supporting the growth of others, taking an active role in developing talent and encouraging continuous progression* Building strong and authentic relationships, both with clients and within the team* Working in a dynamic and demanding environment, where attention to detail and adaptability are key* Contributing to an environment of excellence, trust and mutual respect* Embodying CHANEL’s values and bringing them to life through everyday interactions #J-18808-Ljbffr