Customer Support EMEA - LATITUDE and Neuromodulation

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Customer Support EMEA - LATITUDE and Neuromodulation

Onsite Location(s):

Madrid, ES

Purpose and Passion Comprehensive Benefits Life-Work Integration Community Career Growth

At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination and a deep caring for human life, we’re solving some of the most important healthcare industry challenges. Together, we’re one global team committed to making a difference in people’s lives around the world. This is a place where you can find a career with meaningful purpose—improving lives through your life’s work.

About the role:

Are you multilingual and want to use your language skills in an international environment to provide global support to clinicians and patients? Do you enjoy helping people?

Then you are the person we are looking for to join our team as a Graduate in LATITUDE and Neuromodulation Customer Support EMEA.

We are currently looking to reinforce our international team which provides support on LATITUDE Remote Monitoring and Neuromodulation patients. LATITUDE Remote Monitoring is a system that allows patients implanted with a cardiac device to be monitored remotely by their physician. Neuromodulation therapies also involve devices that can be remotely supported to help patients and healthcare professionals manage their treatment.

In this role, you will contribute to providing remote assistance to patients and healthcare professionals, helping ensure the proper setup and use of the equipment and delivering a high-quality support experience.

Your responsibilities:

• Provide global industry-leading support to customers via multiple communication channels (phone, email, etc.).
• Provide remote support to patients with the set-up and troubleshooting of LATITUDE Remote Monitoring and neuromodulation equipment.
• Educate, support and train customers and patients through phone consultation and written correspondence.
• Support optimization of clinic workflows, analyzing processes and making recommendations for remote management.
• Document and evaluate customer inquiries, comments and concerns.
• Develop and maintain proficiency in LATITUDE Remote Monitoring and neuromodulation support processes.
• Create relevant training documentation and support materials.

What we are looking in you

• Languages: Professionally fluent in English, German, and Italian. Dutch would be a plus.
• Quality System Requirements: In all actions, demonstrates a primary commitment to patient safety and product quality by maintaining compliance with the Quality Policy and all other documented quality processes and procedures.
• Problem Solving: Applies professional concepts and company policies and procedures, analyzes data or situations, and exercises judgment to recommend solutions to solve problems. Follows standard practices and procedures in analyzing situations or data from which answers can be obtained.
• Planning and Organization: Plans, organizes, and prioritizes own daily work routine to meet established schedule with guidance from manager. Is punctual and accurate.
• Decision Making: Receives general supervision. Makes recommendations which may be reviewed by manager. May seek guidance in resolving problems.
• Business Relationships: Begins establishing and cultivating internal business relationships to facilitate completion of tasks. Uses discretion, diplomacy and tact in interactions. Is reliable and service oriented. Has team player attitude.
• Project Management: Linear thinking, organized, pragmatical, and meets expectations on deliverables and deadlines

What we can offer to you

• Join one of the leading players of the Medical Device Industry, full of career development opportunities!
• Possibility to make a direct impact on patients’ life

Working in an international, fast growing and innovative environment

We, Boston Scientific, are an equal employment opportunity employer. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on a person’s age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

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