Junior Guest Operations Coordinator

Role

We are seeking an Operations Coordinator to join our team in Barcelona. In this role your primary mission is to uphold and maintain our apartments to the highest aesthetic and functional standards. You will be the direct owner of the guest transition cycle, managing the end‑to‑end process of check‑outs and check‑ins to ensure every arrival is flawless. This role requires a hands‑on approach to quality control, where you will conduct rigorous inspections, coordinate seamless housekeeping turnovers, and resolve any maintenance issues with urgency. Operating with a high degree of autonomy, you will navigate the daily challenges of a fast‑growing start‑up to ensure that every property in our care consistently delivers a premium, five‑star experience for our guests.

Responsibilities

• Manage the guest operations from check‑in to check‑out which includes resolution of guest requests and complaints.
• Ensure the cleanliness and high quality condition of the apartments.
• Assist the sales team with visits for the apartments for potential customers.
• Provide data‑driven recommendations and process improvements to drive higher operational efficiency, customer service, and quality of stays.
• Conduct regular check‑in inspections to ensure the apartments meet or exceed quality and cleanliness standards.
• Manage the guest’s access to apartments; key management and keyless access codes and communicate these with GX team.
• Assist the GX team when requested on details about the apartment and building entrance instructions.
• Manage welcome kits and cleaning essentials inventory.
• Coordinate with housekeeping, maintenance and other teams to schedule tasks and ensure a timely turnaround between guest stays.
• Replace all essential items and cleaning supplies in apartments in between guests.
• Schedule and supervise the check‑out cleaning of apartments.
• Conduct check‑out procedure.
• Report and track the completion of maintenance and furniture replacement tasks that result from check‑out.
• Provide feedback to the design team about furniture quality.
• Maintain oversight on expenditures and costs as an integral part of the guest operations responsibilities.

Qualifications

• You have 1+ years of operational and/or customer service experience in hospitality/vacation rental industry.
• Previous experience using Property Management Systems.
• Able to work from office but also out and around.
• Valid driving license is a plus.
• Hands on & resolutive attitude.
• Comfortable working in cross‑functional teams.
• Fluency in Spanish and English required.

Benefits

• Private Health Insurance with ALAN.
• Flexible retribution with Payflow.
• UKIO Anniversary gift.
• Team buildings and office events.
• Transportation card (transportation coverage for role that have traveling needed for their work tasks according to the internal policy).
• Breakfast at the office, fruits, nutrition bars, free coffee/tea and popcorn!
• An amazing internal culture and no dress code!
• International working environment with many different nationalities!

Ukio's culture promotes and values each individual's contribution. Diversity and inclusion, it’s a big topic for us, as such we encourage applications from individuals of all backgrounds, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.