NL Operations Manager

Join us on a journey of endless possibilities. At Strada, possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact. With the support, resources, and opportunities we provide, you’ll build a fulfilling future by working on meaningful projects that span industries and regions, contributing to outcomes that matter. Strada is a people, payroll, and technology leader simplifying international workforce management operating in 180+ countries.

The Role

Responsible for the end‑to‑end client relationship, ensuring that all contractual agreements are delivered on time and accurately.

Key Responsibilities

• End‑to‑end management of the client relationship, including all escalation.
• Work in partnership with Account Management to ensure accurate and timely contract revisions.
• Manage and identify deviations from the contractually defined standard scope of service, including following the defined Change Request process; this may include estimating and implementing changes and ensuring the defective input process is followed.
• Ongoing review of the Country Solution workbook and ensure updates are captured.
• Year‑end management.
• Effectively manage and monitor all client SLAs using the appropriate tools to ensure adherence to targets; if targets are not met, root cause analysis is provided to the manager.
• Conduct Service Review meetings, ensuring actions and follow‑ups are timely and accurate.
• Lead Hypercare calls (where no SDM is assigned) to ensure actions are tracked and resolved.
• Liaise with internal stakeholders (AD, RSDM, SDM, SR, and supporting functions) to ensure successful management of the client.
• Project management to ensure successful implementation of any new service or processes.
• Work with Transformation and Products, in liaison with specialists, to implement automation and innovation.
• Manage internal stakeholders and ensure the service runs as per SLAs and KPIs.
• Support ITCAMs/ADs in ensuring the client is aware of any product enhancements.
• Document payroll legislation updates fully and ensure the team understands them.
• Annual planning reviewed and signed off by client(s) and the team.
• Ensure all root‑cause analysis is accurate and preventative steps are implemented.
• Handle all required purchase order management activities per the defined process.
• End‑to‑end management of the operational team, including regular individual reviews, training, performance management, absence management, and overall adherence to Strada policies.
• Coach, develop action plans, and provide effective feedback to maximize performance and share business updates.
• Recruit the correct specialists for the team by working with the Recruitment Team.

Key Criteria to Monitor Performance

• Adherence to all Security and Compliance procedures.
• 100% attainment of customer SLA agreements.
• Adherence to quality standards.
• Team performance within defined standards and customer contracts.
• Effective communication with all levels within the business.

Job Experience

• Strong knowledge of MS Office tools such as Excel, Word, and PowerPoint.
• Flexibility to support a global and fast‑paced environment.
• Strong attention to detail.
• Excellent written and verbal skills.
• Self‑motivated and willing to learn.
• Ability to collaborate in a team environment, and work independently while adhering to processes and procedures.
• 5‑8 years of relevant experience administering payroll or health & welfare/benefits in an HR consulting, HR outsourcing, or corporate environment.
• HRIS knowledge: Workday, SAP, or PeopleSoft preferred.

Education and Training

BA/BS in a business‑related field such as Accounting, Human Resources, Business Administration, or an equivalent combination of education & experience.

Desirable Experience

• Experience working with HR and payroll data.
• Experience managing a team.
• Native Dutch writing and verbal skills.

Values

• Anticipate Customer Needs – Stay ahead of trends so our customers can grow and succeed.
• Own the Outcome – Deliver excellence and ensure things get done right.
• Challenge Ourselves to Work Smarter – Move faster than the world to drive change and accomplish more.
• Empower Each Other to Solve Problems – Tackle challenges head‑on, ask tough questions, and collaborate for solutions.
• Care About Our Work and Our People – Recognize the impact on millions and responsibility to get it right.

Benefits

• Health coverage.
• Well‑being programs.
• Paid leave (vacation, sick, parental).
• Retirement plans.
• Learning opportunities.
• And more – all contingent on successful background checks where permitted by law.

EEO & Diversity Statement

Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We provide reasonable accommodations for disabilities and religious practices. Applicants may request reasonable accommodation by contacting a recruiter. Strada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported.

Work Authorization

To be considered, you must have current and future work authorization in the country where you’re applying, without the need for visa sponsorship by Strada.