Global Field Service Engineer

As a Global Field Service Engineer , you will provide advanced technical expertise globally to ensure the efficient operation, reliability and performance of SIG filling lines and packaging systems at customer sites. Working closely with Service Teams and other internal teams across global regions, you will also contribute to technical improvements, knowledge transfer and the successful implementation of new technologies and solutions.

Key responsibilities

• Install, commission, calibrate and parameterize industrial machinery and filling line equipment at customer sites, according to technical specifications.
• Perform FAT (Factory Acceptance Test) and SAT (Site Acceptance Test) and ensure all activities are properly documented.
• Diagnose and resolve complex mechanical, electrical, pneumatic and automation-related equipment issues.
• Carry out preventive and corrective maintenance according to company procedures and identify root causes of recurring failures.
• Provide advanced technical support both on-site and remotely, including troubleshooting through digital and secure connectivity tools.
• Act as the technical lead during complex service interventions and, where required, coordinate field technicians or subcontractors on international projects.
• Coordinate with Project Managers, Service Managers, Back Office, Engineering and Quality teams to ensure effective and timely resolution of customer issues.
• Conduct technical audits at customer sites, assess machine condition and identify potential risks or opportunities for improvement.
• Provide expert technical advice and training to customers on equipment operation, maintenance and safety.
• Prepare accurate technical reports, checklists and service documentation, including diagnostics, actions taken and recommendations.
• Share field experience and technical feedback with Engineering and other internal teams to support continuous improvement, product development and innovation.
• Follow SIG's environmental guidelines and contribute to corrective and improvement actions in line with ISO 14001 requirements.
• Be prepared for frequent international travel and work independently and responsibly in demanding industrial environments.

You bring these skills, experience & education

• Secondary education or equivalent; an associate degree or 2–4 years of technical vocational training is preferred.
• Relevant technical qualification and/or strong practical experience in industrial machinery, automation, electrical, mechanical or related technical fields.
• Up to 8 years of relevant professional experience in technical service, field service, commissioning, maintenance or a comparable industrial environment.
• Solid troubleshooting and problem-solving skills across mechanical, electrical, pneumatic and automation systems.
• Experience with the installation, commissioning, maintenance and technical support of industrial equipment.
• Ability to work independently, take ownership and make sound technical decisions within established procedures.
• Strong organizational and documentation skills, with attention to detail when preparing technical reports and service records.
• Ability to coordinate and support other technicians or subcontractors during complex service interventions.
• Customer-oriented approach with strong communication and interpersonal skills.
• Willingness and flexibility to travel internationally on a frequent basis.
• Professional working proficiency in English and Spanish is required; proficiency in French is a plus.
• A proactive mindset and willingness to identify and propose process, equipment and service improvements.
• Ability to collaborate effectively with customers and cross-functional teams such as Engineering, Quality, Project Management and Service.

We are looking for people who are willing to consistently achieve results, even under tough circumstances, employees who create a climate where everyone is motivated to do their best to help the organization achieve its objectives. If you actively seek new ways to grow and be challenged, if you develop people to meet both their career goals and the organization's goals, SIG is the place for you. To deliver better for our customers, our future colleagues build strong customer relationships and deliver customer‑centric solutions. Finally, we are looking for colleagues who build partnerships and work collaboratively with others to meet shared objectives. Are you someone who applies knowledge of business and the marketplace to advance the organization's goals? Are you someone who can create new and better ways for the organization to be successful? If the answer is 'yes', come and join us.

SIG is the place for you to build something incredible. We offer competitive compensation and an opportunity to partially work from home. If you join us, you will be part of a globally successful international company, which is leading its industry in sustainability, technology, and more. We think of ourselves as the career launchpad - a place to develop yourself fast with real work, real experience, real opportunities to build skills. You will be part of a highly motivated and dynamic team, you will have personal development opportunities, trainings and coaching opportunities from senior team members. If you show skill and willingness to learn, we'll back you all the way.

About SIG

SIG is a leading provider of packaging systems and solutions for better. We work in partnership with our customers to bring food products to consumers around the world in a safe, sustainable, and affordable way. We are the only packaging system supplier covering carton, pouch, and bag‑in‑box. Our versatile technology and product innovation capacity enable us to deliver better for customers, for consumers, and for the world. Sustainability guides us, technology empowers us, but it's the passion and drive of our people that truly enable us to deliver better. Founded in 1853, SIG is headquartered in Neuhausen, Switzerland, and listed at the SIX Swiss Exchange.

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Contact

SIG Talent Acquisition Team
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