System & Support Engineer

Overview

Market Securities is expanding its Madrid office and is seeking a System & Support Engineer to join the IT team. This is a hybrid role combining hands‑on infrastructure management with end‑user support, designed to serve as the primary IT resource for the Madrid office while contributing to the firm's global IT operations.

The successful candidate will be responsible for maintaining a reliable and secure IT environment in Madrid, supporting local staff on a daily basis, and collaborating closely with the central IT team to ensure consistency across all Market Securities offices worldwide.

Key Responsibilities

Infrastructure & Systems

• Manage and maintain the local server environment, including Windows Server 2019/2022 and virtualisation platforms (VMware ESXi / vCenter).
• Oversee storage systems, Veeam backup and replication, and ensure business continuity through regular recovery testing.
• Monitor infrastructure health, system performance and capacity planning to ensure high availability.
• Contribute to infrastructure projects: planning, deployment, upgrades and post‑implementation documentation.
• Apply automation and scripting (PowerShell or equivalent) to improve operational efficiency where applicable.

End‑User Support

• Act as the first point of contact for all IT support needs in the Madrid office, covering hardware, software, connectivity and business applications.
• Manage and troubleshoot Microsoft 365, Intune, Teams and SharePoint Online.
• Handle endpoint management, device onboarding/offboarding, and user provisioning via Active Directory / Entra ID.
• Address and resolve incidents via the IT ticketing system (Freshservice), following ITSM procedures and SLA commitments.
• Perform morning system checks, routine health monitoring and proactive follow‑up on alerts.
• Document recurring issues and maintain up‑to‑date knowledge‑base articles.

Security & Compliance

• Manage and monitor Trend Micro Cloud endpoint security across all Madrid user devices, ensuring protection, updates and compliance.
• Support CNMV and local regulatory compliance requirements from an IT perspective (access logs, login location reports, SIEM event rules).
• Collaborate with the central compliance and cybersecurity teams to maintain a secure and audit‑ready environment.

Requirements

Experience

• Minimum 2/3 years of experience in a combined systems engineering and IT support role.
• Proven hands‑on experience with Windows Server (2019/2022/2025), VMware (ESXi, vCenter), and storage management.
• Solid background in Microsoft 365 administration, Intune and Entra ID.
• Experience managing endpoint protection platforms (Trend Micro Cloud One / Vision One preferred).
• Familiarity with Veeam backup and replication solutions.
• Prior experience in a financial services, brokerage or trading environment is a strong advantage.

Technical Skills

• Proficiency in scripting and automation: PowerShell preferred; Python or equivalent accepted.
• Sound understanding of networking fundamentals and endpoint security principles.
• Ability to troubleshoot remotely and communicate technical guidance clearly to non‑technical users.

Soft Skills & Mindset

• Autonomous and structured: capable of managing local IT operations independently with limited on‑site supervision.
• Proactive: anticipates issues, monitors systems consistently and escalates before incidents become outages.
• Service‑oriented: professional and responsive in interactions with end users at all levels.
• Rigorous documentation habits: keeps knowledge base and technical records up to date.

Languages

• Spanish: fluent (required — primary working language in Madrid).
• English: professional level (required — for communication with the central IT team and global stakeholders).

Certifications (preferred)

• Microsoft 365 Certified: Modern Desktop Administrator or Azure Administrator Associate.
• VMware Certified Professional (VCP).
• Veeam Certified Engineer (VMCE).

Why Join Market Securities

Market Securities is a fast‑growing multi‑office financial brokerage with offices in London, Paris, Madrid, Dubai, Monaco, Geneva, New York, Hong Kong, Tunis and Pakistan. The Madrid office is in a strong growth phase, offering the right candidate an opportunity to build and shape the local IT environment from the ground up, with the backing of a well‑resourced central IT team.

This role offers real autonomy, variety and the satisfaction of being the go‑to IT expert for a dynamic, high‑performance team.