Service Manager

FieldCore is looking for an exceptional Service Manager to join our Regional Operations team based in Spain .

GE Vernova is a planned, purpose-built global energy company that includes Power, Wind, and Electrification businesses and is supported by its accelerator businesses of Advanced Research, Consulting Services, and Financial Services. Building on over 130 years of experience tackling the world’s challenges, GE Vernova is uniquely positioned to help lead the energy transition by continuing to electrify the world while simultaneously working to decarbonize it. GE Vernova helps customers power economies and deliver electricity that is vital to health, safety, security, and improved quality of life. GE Vernova is headquartered in Cambridge, Massachusetts, U.S., with more than 80,000 employees across 100+ countries around the world.

GE Vernova’s Gas Power business engineers advanced, efficient natural gas-powered technologies and services, along with decarbonization solutions that aim to help electrify a lower carbon future. As part of the Gas Power One Field Services team, FieldCore installs, maintains and upgrades power generation equipment, enabling operators of the world’s energy infrastructure to provide more reliable and affordable energy.

Let’s Talk about the Role

As the Service Manager you will plan, prepare, and manage projects from beginning to end to maximize productivity and meet customer requirements. In addition to owning the overall execution of site projects, you will act as the field execution owner for the customer, managing Fulfilment 5 (safety, quality productivity, on- time-delivery , and cost) to ensure operating plans are met according to schedule.

How You Will Make a Difference

Serving as the primary customer interface the Service Manager will:

• Develop field service outage cost estimates using standards. Ensure all aspects of the job related to field service are planned accordingly, including schedule, cost, man loading, and job set-up.
• Plan, prepare, and manage projects from beginning to end by reviewing project requirements, setting up projects, mapping POs, developing and executing against cost estimates, establishing project risk analysis and mitigation strategies, and owning performance relative to Fulfillment5 and customer KPI/CTQs targets
• Serve as the additional customer interface with P&L, and communicate with the Customer Service Manager, CSL, and CPM
• Review and verify the forecast to maximize utilization and meet catalogue targets
• Review sub-contracts and negotiate terms and conditions
• Communicate with Field Service Coordinators, Resource Managers, EHS Managers, and Staff Project Managers to update the job status and ensure project success on a daily basis
• Lead daily project execution status calls, Day 2 calls, and OEL Day 2 spot check calls to maintain project accountability
• Own the status and monitoring of progress and costs of the project with the support of the project controls team
• Conduct audits and inspections on the work teams during the execution of the installation, commissioning, receiving, operation and maintenance activities

Special Role Requirements:

• Able to travel to and from projects and various field assignments.
• Ability to work holidays, weekends and overtime as required by field assignments.

Skills for Success

You should have demonstrated success of managing and developing employees as well as:

• Excellent customer service and project management skills
• The ability to solve complex problems
• The ability to perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time sensitive deadlines

We're determined to be the best place to grow

People are the heart of our organization and we put them first in everything we do. From professional development to a wide range of training opportunities, we continually strive to create an empowering and healthy place to work. Combining our values of growth, work/life balance and World-Class Execution is what sets our workplace apart from the rest. Only FieldCore can offer this wide range of opportunities across the power generation industry, combined with excellent career paths in technical, functional and leadership areas.

What’s in it For You

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. That’s why we offer comprehensive benefits that encourage mental, physical and financial well-being for all FieldCore associates. Not only this but you’ll also be surrounded by career opportunities in a culture that fosters care, collaboration, and support.

Inclusion & Diversity

We are passionate about creating an inclusive work environment. By valuing the ideas and contributions of a diverse workforce we help inspire others to grow, succeed, and raise the bar for everyone.

As an equal opportunity and affirmative action employer, FieldCore is committed to support disadvantaged groups whilst providing equal opportunities for both FieldCore associates and applicants alike.

Join us at FieldCore where results can be achieved by embracing a community of belonging .