BILBAO - Junior Customer Care Manager (m/f/d)

Why roadsurfer?

• TEAMSPIRIT & TEAMEVENTS: Look forward to a collegial atmosphere with flat hierarchies, lots of fun and great team spirit, as well as regular team events such as joint sports sessions, barbecues or just an after-work drink at your station. 

• EXCHANGE PROGRAM : Swap your workplace with one of your European colleagues and work up to four weeks a year in the most beautiful places in Europe.

• CAMPER BUDGET: You get an annual camper budget to experience the #happyroadsurfing lifestyle for yourself.

• DISCOUNTS : Use our Corporate Benefits Platform & Friends Discounts

• SALARY : 22.500€ annual gross

• CONTRACT: Start date as soon as possible for a duration of 6 month

The role - your passion

• You are responsible for the coordination of the daily rental business and take care of a smooth process of all handovers and returns of the vehicles with our station team directly on site

• Our customers and their satisfaction are in the focus of your attention, and you ensure a great customer journey

• You support the Station Manager in planning staff as well as in training our agents

• You will ensure that our quality standards are maintained, especially in terms of how we treat our customers

What you need to surf the wave with us

• You have a successfully completed apprenticeship and at least 1-2 years of relevant work experience, preferably in the areas of car rental, tourism or similar 

• You are very high level of service and customer orientation and have a friendly and open personality 

• You are absolutely hands-on (so you don't have a problem getting your hands dirty) and have good communication skills face to face

• You are a resilient problem solver and organizational talent

• You are fluent in Spanish and English

• You have a class B driver's license

Ready to surf?

We look forward to receiving your application! If you have any questions, feel free to reach out to us at Ver el correo electrónico en es.fitly.work , and we will get back to you as soon as possible.

ABOUT #ROADSURFER

We are more than Europe's largest campervan rental company. In 2021 we launched our platform roadsurfer spots in addition to our other products rent, abo and sales – a platform where you can discover and book unique camping spots. But that’s only the beginning. We are growing fast, so hop on board and join us on our journey. The roadsurfer philosophy is simple: rent an RV, start your adventure, be happy. Come ride the wave with us!