It Operations Specialist (M/F/D)

About UsAdragos Pharma is one of the fastest-growing CDMOs in Europe.
Our mission is to build a best-in-class network of pharmaceutical manufacturing sites through acquisitions and operational excellence, supporting access to affordable and safe medicines for patients.Our offerAdragos Pharma is one of the fastest-growing CDMOs in Europe.
Our mission is to build a best-in-class network of pharmaceutical manufacturing sites through acquisitions and operational excellence, supporting access to affordable and safe medicines for patients.
Over the past years, we have acquired several sites across Europe and Asia and continue to grow.
Our global IT function plays a key role in enabling this growth by providing reliable, secure and standardized IT services across the group.
For our team in Barcelona, we are looking for a motivated, structured and hands-on personality who enjoys taking ownership, supporting operational IT processes and contributing to the further standardization and professionalization of our global IT landscape.What we offerYou can expect a varied and responsible role with strong international exposure.
From day one, you will be involved in key operational IT topics, work closely with our global and local IT teams, and contribute to the continuous improvement of our IT services, processes and documentation.We Offer You:a responsible and hands-on role in a dynamically growing company in the pharmaceutical industrythe opportunity to actively support and improve global IT processes and standardsexposure to Microsoft 365, endpoint management, cybersecurity operations and infrastructure topicsclose collaboration with international stakeholders and local IT teams across our sitesan open, collegial and professional team atmosphereflexible working hours and the possibility to work from homeregular exchange with international colleagues and cross-functional teamsLocation & Working HoursThe position is based in Barcelona.
We offer a hybrid working model with a combination of regular office presence and home office, enabling both close collaboration with the team and flexibility in day-to-day work.Your MissionIn this role, you will support the day-to-day operations of our global IT environment, with a focus on Microsoft 365 administration, identity and access management, endpoint operations, cybersecurity support, ticketing and documentation.Your Responsibilities Will Include:You support global user onboarding, offboarding and access changes across the Adragos GroupYou administer Microsoft 365 users, groups, shared mailboxes and distribution listsYou support Microsoft license assignments, clean-up activities and basic cost controlYou maintain access-related documentation, standard operating procedures and support the standardization of joiner, mover and leaver processes across sitesYou support daily Microsoft 365 administration and operational IT requestslsYou assist with endpoint management activities via Microsoft Intune, including device compliance, BitLocker, OneDrive, Teams and standard workplace issuesYou support deployment tracking for security tools and corporate applicationsYou act as L1/L2 support for corporate IT tickets and selected global escalationsYou perform first-level reviews of cybersecurity alerts and operational noise in tools such as WithSecure, Microsoft Defender and related platformsYou escape relevant findings to the senior global system administrator and external cybersecurity providers where requiredYou track remediation actions and follow up with local IT teams when neededYou monitor and maintain the corporate IT ticket queue, improve ticket quality, categorization and routing, and support local IT teams with correct ticket handling and escalation disciplineYou maintain the global ITSM tool from an operational perspective and identify recurring ticket patterns, standard fixes or automation opportunitiesYou draft and maintain IT procedures, technical documentation, checklists and network/service overviews.You support documentation required for regulated pharmaceutical environments, including change-control evidence where applicableYou help maintain global IT standards and operational instructions and support audit readiness by keeping operational documentation up to dateYou support the senior global system administrator in selected infrastructure and cloud topicsYou assist with Microsoft Azure operational tasks under supervisionYou support basic hybrid infrastructure activities, including Windows Server, Active Directory and network-related documentationYou participate in infrastructure projects as operational support, while not acting as the primary architectYour profileYou have a solid IT operations background and would like to further develop in an international and growing environment?
Then you could be a great fit for us.You Bring:2–4 years of experience in IT operations, systems administration, endpoint management or L2 supportexperience with Microsoft 365 administrationa basic understanding of Microsoft Entra ID and/or Active Directorya good understanding of Windows ***** and standard workplace supporta basic understanding of networking concepts such as TCP/IP, DNS, DHCP, VPN and routingexperience working with ticketing systemsthe ability to follow structured processes and document your work clearlya hands-on, service-oriented and reliable way of workingstrong analytical thinking and the ability to identify recurring issues and improvement opportunitiesthe ability to communicate clearly with different stakeholders, including local IT teams, end users and external providersa structured, careful and solution-oriented mindseta high level of ownership and willingness to take responsibility for your tasksfluent in EnglishSpanish language skills are an advantage.
German language skills are a plus, but not mandatory.In Addition, The Following Qualifications Would Be Beneficial:experience with Microsoft Intunebasic exposure to Microsoft Azurebasic cybersecurity operations experience, for example in alert review, endpoint protection or MDR/SOC coordinationexperience with Microsoft Defender or similar security toolingexperience in regulated environments such as pharma, life sciences, ISO ***** or GxPbasic scripting or automation experiencefoundational certifications such as MS-900, AZ-900, SC-900, CompTIA Network+ or Security+Why Adragos?
At Adragos, you have the opportunity to do more than simply support existing IT operations.
You can actively contribute to building a more standardized, secure and scalable global IT environment.
You will work in an international setting, close to operational decision-making and with direct impact on the quality, security and efficiency of our IT services across the group.
If you enjoy taking ownership, working in a structured and service-oriented way, and being part of a motivated team in a growing international company.ContactAlina von EybHR Associate / People & CultureAbout UsAdragos Pharma is a reliable Contract Development and Manufacturing Organization (CDMO) headquartered in Munich, Germany.
We provide comprehensive development and manufacturing services for drug products, including sterile and non-sterile liquids, solids, and semi-solids.
Our expertise also covers biologicals, orphan drugs, clinical trials, fill-and-finish, and lyophilization, offering end-to-end solutions from product development to commercial supply.With production sites in Germany, France, Greece, Norway, Japan, and Switzerland, we ensure high-quality manufacturing across all stages of the drug development process.
Founded in ****, Adragos Pharma has rapidly grown through an ambitious buy & build strategy, supported by FSN Capital.
With a team of over 900 professionals, we are expanding our operations across Europe, North America, and Japan to become a global leader in the CDMO sector.As a key player in the pharmaceutical industry, CDMOs like Adragos produce 25% of all drugs globally, ensuring access to essential medications.
With increasing healthcare demands, we continue to innovate and set new standards in drug manufacturing.