Junior Customer Service Consultant DACH & International (German Speaker)

As Virtuagym keeps on growing, we are now looking for a new face to complement our Customer Success team in EMEA, based in the Netherlands As a Customer Service Consultant for the DACH and international markets, you will be responsible for creating excellent customer experiences and elevating our client success endeavours to new heights. Will you join us in our quest to create a healthier and happier world?

Join a high performing team and make an impact!

We're a passionate, driven team with a strong focus on growth and delivering outstanding results. At Virtuagym, we cultivate a high-performance culture built on dedication, ownership and driving excellence. If you're a self-starter who embraces challenges, thrives in a fast-paced, dynamic environment and keeps going where others might stop, this could be the perfect role for you! In return, you'll join a team where you can grow, develop, and truly unlock your full potential.

We have a beautiful office in the center of Amsterdam and while we foster getting together to exchange ideas and energy, we are a remote-friendly company. This means that you have the freedom to work from home whenever you want, provided you keep delivering great results! At the same time we love bringing our teams together by organizing team events and company parties to brainstorm about the future of our industry and build friendships, while having fun along the way.

What the Customer Service Consultant DACH & International role looks like

As a Customer Service Consultant for the DACH & International markets, you will mainly focus on supporting German, and English-speaking European customers. You will be at the forefront of ensuring our client's long-term satisfaction and success. Your primary responsibility involves providing exceptional support, cultivating relationships, and driving growth within our diverse client base. Join us in our mission to create a healthier and happier world.

Some of your key tasks

• Investigate and resolve system issues collaboratively with the product department;
• Deliver efficient and effective customer support via email and phone channels;
• Build and nurture customer relationships to enhance retention and loyalty;
• Offer creative solutions, handle objections, and de-escalate challenging client situations;
• Address churn risks, cancellations, and payment-related queries;
• Contribute to departmental process enhancements through feedback and project participation.

What you will bring to the team

• [Hard requirement] Proficiency in written and verbal German (native or near-native level) and good written and verbal skills in English;
• Based in the Netherlands or willing to relocate to the Netherlands;
• 0-2 years of experience in a customer-facing role;
• Tech-savvy, a critical and logical thinker;
• Proven problem-solving skills and a knack for finding solutions;
• Structured, and organized, with good time management and attention to detail;
• Confidence, adaptability, and a positive attitude;
• Prior experience in SaaS/software CS is preferred (this is not a call center position!).

Important note: please do apply if you meet 70%+ of the criteria. At Virtuagym we hire great people, not just resumes. If you can't check off a few requirements but are a fast learner, we'd love to hear from you!

Here's why you should join Virtuagym!

We're a leading innovator in digital health & fitness SaaS, serving trainers, studios, clubs and corporate wellness clients worldwide. 175+ people across Amsterdam, Medellín and a few other locations, 35+ nationalities and one mission: make the world a healthier and happier place.

Benefits

• Real impact from day one in a fast-growing scale-up!
• Remote-friendly: work from anywhere in the Netherlands.
• 25 paid vacation days (full-time), with the option to buy more.
• Pension scheme + 8% holiday allowance.
• Home office setup, hardware, and work-from-home allowance.
• Monthly gym contribution (TrainMore, Basic-Fit, ClassPass, etc.) + free on-demand workouts.
• Work from abroad (within Europe) up to 12 weeks/year, max 4 consecutive weeks.
• Unlimited on-demand coaching with psychologists via OpenUp.

Culture

• Real opportunities for growth.
• Flat hierarchy with genuine ownership and decision-making authority.
• Sports events, ski trips, summer outings, Friday lunches and weekly drinks.
• Pet-friendly canal-side office in central Amsterdam.

For any questions on the vacancy, please get in touch with the recruitment team at Ver el correo electrónico en click.appcast.io.