Care Expert - Spain

Health can't wait
.
Not for symptoms to get worse. Not for a six?month appointment. Not for a system to catch up. But that's exactly how healthcare works today. You wait, until you can't.
Alan exists to end the wait.
Health is a universal right, and we believe this right can only become real when it's coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It's not solely a question of willpower. It's the healthcare system itself that needs to work for everyone, in a sustainable way.
So we are building the
new standard in prevention insurance.
Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience.
We are on an incredible journey to build a
global leading company, with a
unique culture
. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR.
Prevention as the new norm. That's what we're building with our team of 800+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond.
Your mission
Helping our members
As a Care Expert, your primary mission is to transform member requests into delightful experiences. You'll be their trusted guide, providing:
Meaningful solutions that make a real difference
Swift, timely responses when they need you most
Crystal-clear, accurate information
Transparent and helpful guidance every step of the way
You'll dive into the fascinating world of healthcare, mastering both:
The intricacies of the Spanish healthcare system
The unique needs of our B2B partners who've chosen Alan as their corporate health insurance provider
Your role sits at the heart of what makes Alan special – turning complex healthcare questions into simple, human experiences.
Improving Alan
Your time at Alan: A perfect balance
80% dedicated to providing exceptional member support
20% driving innovative Care projects tailored to your unique expertise
Project leadership opportunities
As a Care Expert, you'll have the chance to:
Drive Process Excellence
Identify and implement key improvements
Transform data insights into actionable solutions
Lead end-to-end implementation
Team impact
Guide and inspire fellow Alaners
Build high-performing project teams
Shape the future of Care at Alan
Example of projects you might lead:
Design member empowerment initiatives that boost autonomy
Collaborate on cross-community product innovations
Help us grow by attracting top Care talent
Your projects will be shaped by your passions and expertise, making each role truly unique!
Join the Care team!
You will be a good fit for the role if you:
Have 2+ years of experience in: a customer-support role
Master Spanish and English at a full working proficiency level (written and spoken)
Have a passion for caring for members, and solving their problems
Love written communication
Navigate technology with confidence and embrace digital tools and AI
Have a very empathetic mindset
Are motivated and entrepreneurial
Thrive in collaborative environments where you can both learn and share knowledge
Bonus points if you know how the Spanish healthcare system works — we will teach you if you don't.
How we work
Location:
You must be legally eligible to work from Spain.
Remote work:
We offer remote work flexibility, but we value in-person collaboration
Important note: we hire people, not roles.
If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply, as it can only bring learnings or success.
If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements?
Remember, this is just a guide, not a checklist. We'll be thrilled to receive your application!
Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor page for more info.
You want to know more about Alan?
Perks & Benefits: Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers.
A strong culture: People joining Alan are often surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work
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