Service Engineer L2

This position is at Capgemini España

The selection process will be fully managed by Capgemini España.

This opportunity is available in Madrid - Spain, Málaga - Spain, Asturias - Spain.

--

# Job Description Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. No matter what moment of life we are in, **we are DIVERSE** in age, gender, nationality, family… we have been **certified in Diversity and as an ETHICAL company** more than 9 years in a row! It doesn't matter if you are living your growth stage in life, **LEARNING** and TRAINING at all hours or if you need to consolidate yourself and appreciate FLEXIBILITY, **CONCILIATION** and tax and social BENEFITS to combine your personal and professional life. **We will evaluate all applications.** At Capgemini we have a wide range of training, face-to-face, online Certifications, etc. **Even if you do not have 100% of the previous requirements, we would love to meet you!** Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fuelled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of €22 billion. Apply now! # Job Description - Grade Specific We are seeking a Service Engineer L2 to join our 24x7 service operations team. This role is designed for experienced professionals with strong troubleshooting and automation capabilities in complex online and distributed environments. What will you do in the project? As an **L2 engineer,** you will take ownership of advanced incident resolution, contribute to root cause analysis, and proactively drive automation and service improvements. You will play a key role in ensuring service stability, performance, and continuous improvement. The position requires shift work and on-call duties as part of a continuous operations model. Key Responsibilities * Monitor, troubleshoot, and resolve complex incidents in distributed and online service environments * Perform advanced diagnosis and debugging of faults, ensuring rapid mitigation and recovery * Own escalated incidents from L1 and drive resolution end-to-end * Conduct root cause analysis (RCA) and contribute to post-incident reviews * Identify recurring issues and design automation solutions to improve efficiency and reduce manual effort * Develop scripts and tools to automate operational tasks and incident resolution * Collaborate with feature and engineering teams to identify and execute recovery actions * Communicate effectively with internal stakeholders, external customers, and partners * Provide accurate and timely updates on incident status and business impact * Ensure compliance with data protection regulations, including GDPR Required Skills & Experience * Strong college hire or 1-2 years of experience in service operations * 2-4 years of experience diagnosing/debugging faults in complex online services * Demonstrated experience diagnosing/debugging faults in distributed systems * Working knowledge of enterprise network gear including routers, switches, and load balancers * Working knowledge of enterprise routing protocols and IP subnetting * Experience using diagnostic tools such as Netmon, WinDBG, and Wireshark * Experience with scripting using PowerShell, SQL, and Python * Ability to identify and script automatable problems, with a focus on efficiency and scalability * Knowledge of Azure and Microsoft 365 architectural concepts (Azure Portal, Storage Nodes, VMs, etc.) * Understanding of GDPR laws and data protection principles Core Competencies * Strong analytical and problem-solving skills in complex environments * Ability to diagnose and mitigate faults independently * Ability to identify and drive recovery levers with feature teams * Strong communication skills in written and spoken English (fluent level required) * Ability to interact with external customers and partners * Ability to perform under pressure in a fast-paced, deadline-driven environment * Ability to execute work with high precision in critical outage scenarios * Strong focus on automation, efficiency, and continuous improvement * High sense of ownership and accountability Working Model * 12x5 service coverage (service coverage from 8:00 AM to 8:00 PM) with rotating shifts. * Participation in on-call (standby) rotations * Fully on-site role (Madrid, Málaga, or Asturias offices)

--

[#J-MCITY]