Loyalty Trainee - Minor Hotels Eu&Am - Madrid

This position is at Minor Hotels

The selection process will be fully managed by Minor Hotels.

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# Loyalty Trainee - Minor Hotels Eu&Am - Madrid **Date:** Jun 23, 2026 **Location:** Madrid, ES Spain **Department:** Commercial Minor Hotels is a global hospitality group operating over 560 hotels, resorts and residences in 56 countries in Asia-Pacific, the Middle East, Africa, the Indian Ocean, Europe and the Americas. As a hotel owner, operator and investor, Minor Hotels fulfils the needs and desires of today’s global travellers through its diverse portfolio of 12 hotel brands – Anantara, Minor Reserve, Avani, Colbert Collection, Elewana, The Wolseley, NH, NH Collection, iStay, nhow, Oaks and Tivoli. As part of Minor Hotels, the region of Minor Hotels Europe & Americas is responsible for more than 350 properties in 30 countries and plans to grow across all segments, with a focus on its upper-upscale and luxury brands. ## **What will be your mission?** The Loyalty Department Trainee will provide essential support to the Loyalty Department. This entry-level role is ideal for someone eager to learn about loyalty programme operations, performance analysis, and cross-functional coordination in a dynamic hospitality environment. The trainee will gain exposure to both operational and analytical aspects of loyalty management, supporting internal processes and contributing to the success of the loyalty programme. ## **What will you do?** Support to Loyalty Team * Assist Loyalty Team in daily tasks, projects, and communications. * Help coordinate and follow up on loyalty programme procedures, training, and hotel engagement initiatives. * Contribute to the preparation and updating of training materials, guidelines, and internal documentation. * Continuous support on Local offers publishing and follow up with hotels * Coordinate on loyalty programme update on the website, internal communication channels and marketing hotel collaterals Documentation & Reporting * Maintain updated documentation to support internal processes and reporting requirements. * Support in preparing performance reports and loyalty action plans * Assist in collecting, organizing, and presenting data for loyalty program KPIs, member satisfaction, and performance metrics. JIRA Ticket Management * Manage JIRA tickets related to loyalty programme, ensuring proper follow-up, status updates, and timely resolution. * Liaise with relevant teams to track progress and escalate issues as needed. ## **What are we looking for?** EXPERIENCE * No required. QUALIFICATIONS * Currently pursuing or recently completed a degree in Hospitality, Tourism, Business Administration, Marketing, or a related field. * Proficiency in Microsoft Office (Excel, PowerPoint, Outlook, Copilot); familiarity with JIRA is a plus. PREFERRED SKILLS * Strong organizational skills and attention to detail. * Analytical mindset with the ability to handle data and reporting tasks. * Good communication skills in English and Spanish. Additional language is a plus. * Proactive, eager to learn, and able to work both independently and as part of a team. * Interest in loyalty programmes, customer experience, or hotel operations is an advantage. ## **Why choose us?** At **Minor Hotels Europe & Americas** we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as: * Worldwide experience – diversity of 150 different nationalities. * Career development opportunities full of national and international challenges. * Wide range of training programmes to enhance your skills. * Wellbeing initiatives, including flexible working conditions. * Team member recognition programmes, including Memorable Dates. * Ability to make a difference through our sustainability programme and volunteering initiatives. * Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme. ***Are you looking for a new challenge? Apply now!*** *Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.*

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