Client Success Associate (Spanish/Italian/French) - Barcelona

About the role

The Client Success team follows a Client for Life philosophy. In this role, Associates ensure Gartner clients receive value far exceeding their investment by understanding client priorities, breaking down challenges, and identifying effective ways to support their business decisions. Responsibilities include onboarding clients, proving the value of Gartner services, and stimulating client engagement across products used by large client teams.

What you will do

• Partner with clients ranging from senior C-levels to IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales professionals to ensure successful use of their Gartner subscription.
• Deliver value to decision makers and drive Gartner growth by working as part of a service team, including introducing Gartner services and capabilities to prospective and new clients, account management, or connecting clients with the Gartner expert community.
• Identify client priorities and align Gartner resources to provide best-in-class service that enables clients to achieve their priorities and maximize ROI on their Gartner membership.
• Collaborate with internal Gartner stakeholders to drive service delivery and business results, share best practices, and design innovative solutions to overcome obstacles.
• Leverage insights and metrics to drive continuous client engagement, satisfaction, retention, and growth.

What you will need

• Must be fluent in English and one of the additional languages listed: French, Italian, or Spanish.
• Bachelor’s degree is preferred with 6+ months of relevant professional and/or internship experience.
• Proven track record of success fueled by a passion for delighting clients.
• Strong communication, collaboration, prioritization, critical thinking, and influencing skills.

What you will get

Collaborative, team-oriented culture that embraces diversity. Professional development and opportunities for growth. Hybrid work environment with flexibility to work virtually when productive and to collaborate with colleagues in a vibrant, purposeful community.

Who are we?

At Gartner, Inc. (NYSE:IT), we guide leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights. We help enterprise leaders succeed with their mission-critical priorities. Since 1979, we have grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories.

We hire associates with intellectual curiosity, energy, and drive to make a difference. Our bar is high, and so is the impact you can have. Gartner is a great place to work with a diverse, inclusive culture and a commitment to equal opportunity.

Equal opportunity and accommodations

Gartner is an Equal Opportunity Employer offering opportunities to all job seekers, including those with disabilities. If you require a reasonable accommodation, contact Human Resources at Ver el número de teléfono en click.appcast.io or Ver el correo electrónico en click.appcast.io.

For efficient navigation through the application process, please follow the application instructions and refer to the country or regional recruitment notice applicable to your place of residence. Job Requisition ID: 110636. Gartner Applicant Privacy Policy applies.