Technical Support Engineer

What You’ll Do

• Work with customers to troubleshoot and resolve complex software issues: Reproduce issues, replicating customer environments as needed.
• Document issues and contribute to internal team documentation.
• Collaborate with Engineering as needed to provide solutions.
• Provide Root Cause Analysis.
• Analyze performance questions that may arise along the data path (including networks) for deployments that may be in the Cloud or On‑premises.
• Provide technical expertise during testing, deployment, and upgrading of Redis software.
• Manage critical customer issues, facilitating communication between customers, CloudOps, Engineering, Product, TAMs, and Sales.
• Serve as the customer advocate for timely resolution of issues and handling escalations while helping customers realize and maximize the value of their Redis subscription.
• Participate in new product development, customer training, and other support‑related activities.

What will you need to have?

• At least five years of relevant experience in the enterprise software industry.
• Strong background in scripting or programming languages.
• Working knowledge of Cloud‑based and On‑premise environments.
• Expert working knowledge in Linux/Unix and networking (TCP/IP).
• Proficiency in communication and presentation, both written and verbal (in English).
• Strong technical background with excellent problem‑solving and multi‑tasking skills.
• High availability and commitment to customers.

Extra Great If You Have

• Bachelor of Science in Computer Science or Information Systems.
• Experience with NoSQL databases (especially Redis).
• Experience working with container orchestration environments, such as Kubernetes.

Benefits

• Competitive salaries and equity grants.
• 25 vacation days per year (in addition to bank holidays).
• Private health insurance and paid paternity leave.
• Flexible working options.
• Frequent team celebrations and recreation events.
• Home internet & phone stipend.
• Learning and development opportunities.
• Ability to influence a high‑performance company on its way to IPO.

Equal Employment Opportunity

Redis is committed to a diverse and inclusive work environment where all employees’ differences are celebrated and supported, and everyone feels safe to bring their authentic selves to work. Redis is dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law. We strive to create a workplace where every voice is heard, and every idea is respected.

Redis is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you think you may require accommodations for any part of the recruitment process, please send a request to Ver el correo electrónico en click.appcast.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

Any offer of employment at Redis is contingent upon the successful completion of a background check, consistent with applicable laws.

Redis reserves the right to retain data longer than stated in the privacy policy in order to evaluate candidates.