Customer Support Specialist (Dutch speaking)

Job Overview

At APC we're looking for a Customer Support Specialist (Dutch speaking) to join our team.

Snip Tech is looking for a Dutch-speaking, Barcelona-based Customer Support Specialist for a dynamic customer-facing role.

You will be responsible for supporting our customers, managing incoming tickets, escalating cases to the right departments when needed, and helping us improve our support processes across different markets.

Key Responsibilities

• Be the first point of contact for our customers, ensuring a great support experience across different channels (email, social media, etc.).
• Handle customer requests and administration tasks.
• Investigate and solve customer issues efficiently.
• Collaborate with internal teams by sharing customer feedback to improve our products and services.
• Support different projects and improvements within the Customer Support department.

Your Profile

• Native or bilingual Dutch speaker with a good level of English.
• Energetic team player with a positive mindset.
• Ambitious, proactive, and willing to learn.
• Customer-focused with strong communication skills.
• Good problem-solving and research skills.
• Bachelor’s degree or previous customer service experience would be considered a plus.

What We Offer

• Competitive salary package.
• Opportunity to earn a performance-based bonus.
• 23 paid vacation days.
• Office located in the heart of Barcelona.
• Team activities: monthly drinks and company events.
• Coffee, drinks, and fruit available at the office.
• A friendly and international work environment within a fast-growing company.
• Opportunities for personal development and growth.

Apply for the job

Do you want to join our team as our new Customer Support Specialist (Dutch speaking)? Then we'd love to hear about you!