Strategy & Ops Engineer

About HappyRobot

HappyRobot is the infrastructure for enterprises to build and orchestrate AI workforces. Our AI workers don't just communicate - they make decisions, take action, and run operations autonomously across voice, email, and enterprise systems. Born in Y Combinator (S23) and backed by a16z and Base10 with over $60M raised, we power critical operations for global enterprises worldwide.

Our platform is battle-tested in the most demanding environments - where AI has real consequences. We started in logistics, built our own voice stack, models, and orchestration layer from the ground up, and are now bringing that infrastructure to every enterprise that runs the real economy. Learn more about our vision in our manifesto.

Role Overview

We’re looking for a Strategy & Operations Engineer to systematically eliminate manual work across the company by designing, building, and owning internal systems and automations. This role sits at the intersection of engineering and business operations and is focused on creating durable leverage—replacing ad hoc processes and administrative work with scalable, technical solutions.

What You’ll Do

• Identify manual, repetitive, and error-prone operational workflows across the company
• Design and build internal tools, automations, and lightweight services to replace manual processes
• Integrate systems across finance, sales, procurement, legal, and customer support
• Write production‑quality scripts, services, or automations (APIs, cron jobs, data pipelines, internal dashboards)
• Own operational systems from design through deployment, monitoring, and iteration
• Analyze operational data to prioritize high‑leverage improvements and measure impact
• Reduce dependency on administrative headcount through automation and system design
• Improve go‑to‑market operations by building better tooling between sales, finance, and legal
• Support contract management and procurement through structured, automated workflows
• Ensure data accuracy, reliability, and observability across operational systems
• Execute ambiguous, high‑impact operational projects with minimal guidance

Must Have

• Strong software engineering fundamentals and comfort shipping real systems
• Experience building automations or internal tools using Python, SQL, APIs, and/or scripting languages
• Ability to reason about systems, edge cases, failure modes, and long‑term maintainability
• Strong business intuition—understanding how operational systems affect cost, speed, and scale
• Extreme ownership: you find problems, design solutions, and ship without being asked
• High agency, urgency, and comfort operating in ambiguity
• Clear written and verbal communication

Why join us?

• Opportunity to work at a high‑growth AI startup , backed by top investors.
• Rapidly growing and backed by top investors including a16z, Y Combinator, and Base10.
• Ownership & Autonomy - Take full ownership of projects and ship fast.
• Top‑Tier Compensation - Competitive salary + equity in a high‑growth startup.
• Work With the Best - Join a world‑class team of engineers and builders.

Our Operating Principles

Extreme Ownership

We take full responsibility for our work, outcomes, and team success. No excuses, no blame‑shifting — if something needs fixing, we own it and make it better. This means stepping up, even when it’s not “your job.” If a ball is dropped, we pick it up. If a customer is unhappy, we fix it. If a process is broken, we redesign it. We don’t wait for someone else to solve it — we lead with accountability and expect the same from those around us.

Craftsmanship

Putting care and intention into every task, striving for excellence, and taking deep ownership of the quality and outcome of your work. Craftsmanship means never settling for “just fine.” We sweat the details because details compound. Whether it’s a product feature, an internal doc, or a sales call — we treat it as a reflection of our standards. We aim to deliver jaw‑dropping customer experiences by being curious, meticulous, and proud of what we build — even when nobody’s watching.

We are “majos”

Be friendly & have fun with your coworkers. Always be genuine & honest, but kind. “Majo” is our way of saying: be a good human. Be approachable, helpful, and warm. We’re building something ambitious, and it’s easier (and more fun) when we enjoy the ride together. We give feedback with kindness, challenge each other with respect, and celebrate wins together without ego.

Urgency with Focus

Create the highest impact in the shortest amount of time. Move fast, but in the right direction. We operate with speed because time is our most limited resource. But speed without focus is chaos. We prioritize ruthlessly, act decisively, and stay aligned. We aim for high leverage: the biggest results from the simplest, smartest actions. We’re running a high‑speed marathon — not a sprint with no strategy.

Talent Density and Meritocracy

Hire only people who can raise the average; ‘exceptional performance is the passing grade.’ Ability trumps seniority. We believe the best teams are built on talent density — every hire should raise the bar. We reward contribution, not titles or tenure. We give ownership to those who earn it, and we all hold each other to a high standard. A‑players want to work with other A‑players — that’s how we win.

First‑Principles Thinking

Strip a problem to physics‑level facts, ignore industry dogma, rebuild the solution from scratch. We don’t copy‑paste solutions. We go back to basics, ask why things are the way they are, and rebuild from the ground up if needed. This mindset pushes us to innovate, challenge stale assumptions, and move faster than incumbents. It’s how we build what others think is impossible.

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