Sales Associate - Barcelona La Roca Village

Department: RETAIL OFFLINE

City: Barcelona

Location: ES

JOB PURPOSE

We are hiring a Sales Associate for our La Roca Outlet, where you will play a vital role in bringing the Burberry Experience to life for every customer. This role combines commercial focus with exceptional client service, supporting both individual and store performance while strengthening long-term customer relationships. You will contribute to retail-led growth by elevating product storytelling across categories and delivering operational excellence. At Burberry, every interaction is an opportunity to inspire loyalty and express our brand through personal connection and craft.

RESPONSIBILITIES

• Deliver an exceptional, personalised customer experience that reflects the Burberry brand in every interaction.
• Achieve and exceed individual and store sales goals through proactive client engagement and product expertise.
• Build and maintain a strong client portfolio, developing lasting relationships and repeat business. Identify and approach new customers, creating meaningful connections that expand the client base.
• Support the execution of retail strategies across all product categories, ensuring consistent brand presentation.
• Uphold operational excellence through accurate stock management, visual standards and adherence to store processes.

PERSONAL PROFILE

• Experience in a customer-facing retail or hospitality environment, ideally within premium or luxury.
• Strong communication skills with the ability to build trust and connect with a diverse client base.
• A collaborative mindset with a proactive approach to achieving shared goals.
• Genuine interest in fashion, craftsmanship and storytelling within a luxury environment.
• Organised and detail-oriented, with the ability to balance client service and operational tasks.
• Adaptable and positive, with a willingness to learn and grow within a fast-paced setting.

FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.