Senior Manager, Global Sales Operations & Incentives

WHAT WE DO MATTERS:

At The Knot Worldwide, we champion celebration - and that starts with celebrating our people. Our employees are passionate dreamers, thoughtful doers, and lifelong learners who power meaningful moments for millions around the world. We’re united by authentic connection, shared purpose, and a deep commitment to the global community we serve. Here, flexibility and belonging go hand in hand with high performance. Driven by our core values, we believe the best ideas come from empowered teams: those who consistently collaborate with intention to design solutions, spark ideas, and drive impact. Our people are at the heart of our success.

ABOUT THE ROLE AND OUR TEAM:

TKWW is seeking a Senior Manager, Global Sales Operations & Incentives to lead the strategy, design, and operational execution of our global sales performance infrastructure. This role will oversee sales compensation, quota planning, forecasting support, & territory governance that enable scalable revenue growth across our global sales organization.

As a key leader within the Global Customer Success Operations team, you will partner closely with Sales Leadership, Financial Planning & Analysis (FP&A), HR, Legal, Internal Controls & Audit, and senior leadership to optimize sales performance, improve operational rigor, and ensure incentive structures align to company growth objectives. The ideal candidate combines strong analytical and operational capabilities with the ability to influence cross-functional stakeholders and drive execution in a fast-paced, evolving environment.

RESPONSIBILITIES: 

Sales Compensation Strategy & Design

Develop and refine global incentive compensation structures that drive revenue growth, retention, productivity, and strategic business priorities.Ensure compensation plans remain competitive, scalable, and aligned to organizational objectives and market dynamics.Partner with HR and Finance to support compensation benchmarking and pay-for-performance initiatives.

Sales Operations & Planning

Support annual and quarterly sales planning processes, including territory design, capacity planning, quota allocation, and organizational alignment.Partner with Sales Leadership and FP&A to improve forecasting accuracy, pipeline visibility, and sales productivity metrics.Develop operational frameworks and performance dashboards to support data-driven decision-making across the global sales organization.

• Own account distribution and routing governance across the CRM ecosystem, ensuring balanced territory allocation, lead/account assignment accuracy, and alignment with go-to-market strategy.
• Manage prospect enrichment workflows and data quality initiatives to improve CRM integrity, pipeline visibility, segmentation accuracy, and seller productivity.
• Partner with Marketing Operations and Business Systems teams to optimize lead-to-account matching, routing logic, deduplication, and enrichment processes across Salesforce and LeanData.

Quota Setting & Performance Analysis

Oversee quota-setting methodologies and performance measurement frameworks, ensuring fairness, consistency, and alignment to growth goals.Analyze sales performance trends, attainment patterns, and productivity metrics to identify opportunities for optimization.

Plan Administration & Governance

Lead end-to-end compensation administration, including calculations, payout validation, dispute resolution, and policy governance.Ensure strong operational controls, audit readiness, and compliance with internal policies and financial governance requirements.

Cross-Functional Partnership

• Collaborate with Sales, Finance, HR, Legal, and Business Operations teams to align operational processes and compensation frameworks with broader business objectives.
• Act as a trusted advisor to sales leaders on operational strategy, compensation effectiveness, and performance management.

Data, Analytics & Reporting

• Leverage analytics and business intelligence to assess sales performance, compensation effectiveness, pipeline trends, and operational health.
• Deliver executive-ready reporting and actionable insights to support strategic planning and decision-making.
• Develop reporting and visibility into account coverage, lead flow, enrichment quality, routing effectiveness, and CRM adoption to support data-driven GTM decisions. 

People Leadership

• Build and mentor a high-performing global team, fostering a culture of accountability, operational excellence, collaboration, and continuous improvement.

SUCCESSFUL CANDIDATES HAVE: 

• 6+ years of experience in sales operations, sales compensation, revenue operations, or related functions, with at least 3 years leading teams.
• Experience supporting global sales organizations across multiple regions and markets.
• Strong analytical skills with experience leveraging Salesforce, compensation platforms, and business intelligence tools to drive operational insights.
• Proven experience in quota planning, forecasting support, sales performance management, and incentive compensation administration.
• Strategic mindset with the ability to align operational frameworks and compensation structures to business objectives.
• Strong communication and stakeholder management skills with the ability to influence senior leaders cross-functionally.
• Bias for action and collaboration; ability to simplify complex operational challenges into scalable, actionable solutions.
• Inherently inquisitive with a continuous improvement mindset and strong systems thinking capabilities.
• Comfortable operating in ambiguity and driving clarity across evolving priorities and organizational complexity.
• Fluent in English with professional proficiency.
• Strong analytical skills with experience leveraging Salesforce, compensation platforms, and business intelligence tools to drive operational insights. 

Bonuses:

• Professional proficiency in Spanish.
• Experience working in high-growth, multi-brand, or marketplace businesses.
• Familiarity with sales planning, territory management, and GTM operating models.
• Experience implementing automation or AI-enabled workflows within Sales Operations or Revenue Operations functions.

WORK MODEL

This role is Ver el correo electrónico en job-boards.greenhouse.io and based near one of our office hubs. You’ll be expected to work in the office two days a week as part of our hybrid work model.

#LI-Hybrid  #management-track 

At The Knot Worldwide, we believe you are more than a resume and invite you to go for it, take the leap of faith, and apply for this job. Together, we have an incredible opportunity to make it even easier for our customers to plan life’s most meaningful moments and for our small business owners to grow and scale. We would love to have you with us on our journey.   

WHAT WE LOVE ABOUT YOU:

• Commit to our customers : You act as one team on behalf of our customers. You lead with head and heart, and build what matters for life's most meaningful moments.
• Raise the bar: You define "great" and work backwards. You don't just accept how it's been done, but boldly define how it should be. You are unafraid to innovate, learn, and keep moving forward toward our shared vision.
• Be all in: You believe in our mission and take ownership of your work. You debate openly to reach the best outcomes, speaking with clarity and care, embracing diverse perspectives, then commit fully.
• Celebrate impact: You measure success by the outcomes you create. You hold yourself accountable to delivering value, while recognizing progress and the lessons learned along the way.  You love to win, together.

WHAT YOU LOVE ABOUT US:

We believe in a wide range of holistic offerings to support our employees so that they can live our values day in and day out. From mental wellbeing, physical health and financial planning, to engaging perks and discounts, we are in the business of celebrating and supporting the Moments that Matter, both in and out of the office.. We offer flexible vacation, generous parental leave, and prioritize initiatives that support the growth, development, and happiness of our people.

Ver el correo electrónico en job-boards.greenhouse.io is our approach to hybrid work. It’s designed to support how we work best: combining the flexibility we value with meaningful opportunities to connect in person. Whether a role is Ver el correo electrónico en job-boards.greenhouse.io or not, we believe in purposeful moments to come together, build strong relationships, and drive bold ideas forward.

• For Ver el correo electrónico en job-boards.greenhouse.io roles, this includes regular in-office time to foster collaboration and connection.
• For roles not eligible for in-office expectations , we support connection through virtual collaboration and intentional gatherings.

To facilitate in-person collaboration, we have office spaces in Barcelona, Spain; Delhi, India; Galway, Ireland; London, England; New York, NY; and Washington, D.C.

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US Notice: The Knot Worldwide provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, or disability. In addition to federal law requirements, The Knot Worldwide complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The Knot Worldwide expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

Privacy Notice: The Knot Worldwide (TKWW) processes your personal data to evaluate your application, based on the legal ground of taking steps prior to entering into a potential employment contract. Only the data strictly necessary for this purpose is collected. In some cases, your data may also be processed based on TKWW’s legitimate interests (e.g., to improve recruitment practices or manage candidate pools), to which you can object at any time. You have the right to access, rectify, or delete your data, and to object to certain uses. To learn more about your rights, please consult our The Knot Worldwide (TKWW) processes your personal data to evaluate your application, based on the legal ground of taking steps prior to entering into a potential employment contract. Only the data strictly necessary for this purpose is collected. In some cases, your data may also be processed based on TKWW’s legitimate interests (e.g., to improve recruitment practices or manage candidate pools), to which you can object at any time. You have the right to access, rectify, or delete your data, and to object to certain uses. To learn more about your rights, please consult our Privacy Policy . If you wish to file a complaint, you may contact the competent data protection authority. If you wish to file a complaint, you may contact the competent data protection authority.