Implementation Manager, Spanish Speaking

Implementation Manager, Spanish Speaking

At Payhawk, our Implementation Managers (IMs) play a critical role in driving customer adoption and delivering value to our clients throughout their lifecycle.

As part of our Customer Success Organization, Implementation Managers are responsible for onboarding and technical setup but also ensure that customers extract maximum value from Payhawk.

Responsibilities

• Lead the onboarding process for new customers by understanding their needs, configuring their Payhawk accounts, and delivering tailored training sessions.
• Develop and execute customized project plans for each client, ensuring a smooth and timely implementation process in line with SLAs while managing different external and internal stakeholders.
• Ensure new customers quickly realize the value of Payhawk by maximizing adoption during the initial implementation phase and aligning the setup with their business needs.
• Use product data and insights to identify opportunities for optimizing customer setups and use cases, ensuring customers continuously derive increasing value from Payhawk.
• Assist customers in scaling their Payhawk usage as their businesses grow or their needs evolve; provide expert guidance and support when customers need to adjust their setup or adopt new functionalities.
• Act as a trusted advisor to customers, helping them align Payhawk’s capabilities with their internal processes to achieve their desired outcomes.
• Contribute to customer retention by ensuring high contract utilization, product adoption, and overall satisfaction.
• Gather customer feedback on potential product improvements and new feature requests, and share these insights with the Product teams.
• Identify and propose process improvements to enhance the onboarding and adoption experience.
• Partner with Account Executives to hand off qualified upsell opportunities identified during customer interactions.
• Work closely with cross-functional teams to ensure alignment and deliver maximum value to customers.

Requirements

• 2+ years as Customer Success Specialist or Project Manager in a high-growth SaaS environment, or recent graduate with a relevant degree.
• Tech savvy with an ability to fully understand our software.
• Native or near-native level of Spanish.
• Excellent verbal and written communication skills with demonstrated ability to explain complex concepts in a concrete and understandable way.
• Excellent organization skills and detail-oriented.
• Fast learner capable of keeping up with a fast-growing environment.
• Ability to prioritize and multitask with clients and colleagues.
• Experience in the fintech industry is preferred.

Company Benefits

• 30 days of paid holiday leave.
• A week exchange policy to another Payhawk office (London, Berlin, Sofia, Amsterdam, Paris).
• ClassPass card fully funded by us.
• €150 of monthly commuting allowance.

Payhawk is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.