Danish-Speaking Customer Service Representative

CloserHire is partnering with a global customer experience provider to recruit a Danish-speaking Customer Service Representative for their on-site team in Barcelona or Benalmadena or Valencia. This is your opportunity to be part of a growing international team that supports leading electric vehicle brands and empowers customers through innovation and excellence. As a Customer Service Representative, you’ll be the first point of contact for customers, delivering support that goes beyond expectations.

• Location: Barcelona, Malaga, Valencia, Spain
• Language: Danish
• Start date: ASAP

Your Role

• Handle incoming contacts via phone, email, chat, and other channels to resolve user inquiries
• Log cases accurately in the system and provide timely responses within service level agreements
• Maintain a deep understanding of services and products tailored to the electric vehicle industry
• Collaborate with teammates and offer support during absences or increased workloads
• Fulfill administrative duties such as tracking leave and attending scheduled sessions
• Contribute to continuous improvement initiatives led by your
• Supervisor or
• Mentor
• Maintain high standards of quality, service performance, and customer satisfaction

Your Profile

• Are proficient or bilingual in Danish and fluent in English
• Have at least 1 year of experience in a customer service environment
• Possess basic IT knowledge (Windows, MS Office, internet settings)
• Show a proactive attitude and enjoy helping people
• Are capable of taking ownership and solving customer issues efficiently
• Bring experience from the automotive or electric vehicle industry - a strong advantage
• Are naturally collaborative, adaptable, and eager to grow

What Is Offered

• Full-time, 39-hour/week schedule, Monday to Friday (09:00-18:00)
• On-site position in central Barcelona or
• Benalmadena or
• Valencia, in a modern and supportive workspace
• Full paid training on the company and its cutting-edge project
• Access to career development programs and professional training
• Work in a multicultural environment committed to diversity and inclusion

Relocation

Relocation payment 500EUR paid after 1 month of start