Application Support Engineer — Blockchain Security & AI Automation

The blockchain security team is utilizing core Blockchain technologies, smart contracts and other building blocks that allow us to create unique digital asset interfaces for our users. They specialise in secure development, confidential computing technology and advanced cryptographic techniques. It is a unique opportunity to work on the future of this exciting industry.

• Guardian of Uptime: Take primary responsibility for ensuring the stability and availability of our production applications and blockchain infrastructure.
  
• Environment Management: Oversee pre-production and staging environments to ensure seamless delivery.
  
• Incident & Problem Management: Lead the triage of application alerts, conduct deep-dive root cause analysis (RCA), and manage post-resolution follow-ups to ensure issues never resurface.
  
• Disaster Recovery: Coordinate DR testing, audits, and continuous improvement of monitoring tools and processes.
  

• Support Transformation: Apply hands‑on AI experience to build tools and agents that automate repetitive support tasks, triage, and reporting.
  

• Proactively keep abreast with updates on supported blockchains and DApps and demonstrate a sharp ability to technically deconstruct new blockchains or DApps as required to evaluate their impact of supportability on our product.
  

• "Support Nature" mentality with an innate drive to investigate the deep root cause of issues and a perfectionist’s streak regarding system stability.
  
• Past job experiences in supporting applications.
  
• Hands‑on experience in using AI/LLMs to automate workflows, or infrastructure monitoring.
  
• Strong communication to bridge between end‑users and the engineering team such as ability to distill complex application/blockchain/DApps issues into clear, empathetic updates for users, while simultaneously delivering root‑cause data to engineers to expedite fixes.
  
• Degree in Computer Science or Engineering or Information Technology or similar discipline.
  
• Knowledge in programming languages such as Rust or Python or Node.js or Golang.
  

• Blockchain/Web3 technical depth with hands‑on experience writing/deploying DApps in Solana or EVM. Practical experience with staking across blockchains.
  

• Competitive salary.
  
• Medical insurance package with extended coverage to dependents.
  
• Attractive annual leave entitlement including birthday and work anniversary days.
  
• Work flexibility: adopt flex‑work hour and hybrid or remote set‑up.
  
• Career development through internal mobility program.
  
• visa card provided upon joining. xqbhyrx
  

is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. We value diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.