Client Advisor - La Roca Outlet, Barcelona Clie

This position is at Valentino

The selection process will be fully managed by Valentino.

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A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community. Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care. Position: Client Advisor - La Roca **Key Responsibilities:** **Brand Experience:** * Master the Client Journey to create strong long term client relationships. * Clientele and proactive engagement with existing and potential * Deliver the Valentino Couture Service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell). * Aware of CRM targets and actively engages in all actions to reach them * Implements personalized reach-out campaigns and utilizes all clienteling tools available to complete CRM tasks within given timeframe * Consistently captures client data and takes notes of all qualitative information * Knows their portfolio of customers, and the VVICs and VICs they handle * Consistently works to achieve given sales, KPIs and CRM targets **Styling:** * Strive to discover your clients and their every need, and to guide them across all categories of the brand. * Familiar with current fashion and in season trends to curate looks * Develop strong product and fit knowledge via company trainings, tools and in store employee fit sessions. * Prepare for client appointments, including researching client preferences, organizing merchandise, and creating a welcoming environment. * Stay informed about new arrivals, seasonal trends, and special events within the store. **Merchandise and Visuals:** * Assist with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints) * Ensure product maintenance, replenishment on the floor * Know the warehouse stock of all categories to ensure re-stock shelves and maximize sales. * Partner with the team to ensure seamless day-to-day store operations and uphold presentation standards. * Liaise with the Visual team to follow display guidelines; verifies and reports all relevant information to store management. **Requirements:** * Exceptional clientele, customer relationship building skills * Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays. * Action oriented; drive for results * Problem-solver * Must be a team player The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.

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