Junior Account Manager - Dach

About The Company
At Smartness, we are building the future of hospitality tech. Our SaaS helps lodging providers boost revenues by 30%+ and get more direct bookings. We are the fastest-growing B2B SaaS in the industry, trusted by 4,000+ clients across 40+ countries, with billions of euros in bookings processed. Backed by top international investors and named one of Italy's Top 10 LinkedIn Startups, we are on a mission to scale globally. Want to grow with us? Let's go!
About The Role
At Smartness, we help hospitality businesses make smarter decisions, simplify their operations, and improve their business performance through technology and AI. As a Junior Account Manager for the DACH market, you will be responsible for building and developing strong relationships with our hospitality customers, helping them get the most value from Smartness and supporting them in achieving their business objectives. You will act as a trusted partner for your customers: understanding how their business works, analysing their performance, identifying opportunities, and translating data and market dynamics into practical recommendations. This is not a traditional account management role. You will combine relationship management with business consulting, data analysis, and hospitality expertise. Over time, you will develop the ability to independently manage your portfolio and become a point of reference for your customers when making decisions about their business.
What will you do?
Manage a portfolio of customers: Build long-term relationships with hotel owners, property managers, and hospitality professionals across the DACH market.
Understand each business: Learn how your customers operate, their positioning, market, distribution setup, objectives, and main business challenges.
Monitor performance: Regularly analyse KPIs, business performance, demand patterns, market trends, and other relevant data to identify opportunities and potential issues.
Provide strategic recommendations: Turn data and business context into clear, actionable recommendations around pricing, demand, distribution, positioning, and the use of Smartness solutions.
Support business decisions: Help customers understand the impact of different strategies and make better-informed decisions based on data rather than intuition alone.
Drive product adoption: Ensure customers understand how to use Smartness effectively and help them integrate our solutions into their existing workflows.
Follow results: Monitor the impact of recommendations and actions over time, identify areas that require further attention, and proactively suggest improvements.
Educate customers: Help hospitality professionals understand data, market dynamics, and technology, adapting your approach to their level of expertise and digital maturity.
Identify opportunities: Recognise when additional Smartness products, features, or services could help customers achieve their goals and collaborate with the relevant teams.
Work cross-functionally: Share customer insights with Sales, Customer Success, Product, and other internal teams to improve both the customer experience and our solutions.
Manage your own priorities: Organise your calendar, customer interactions, follow-ups, and portfolio activities with a high degree of autonomy.
Stay close to the market: Develop a strong understanding of hospitality trends and business dynamics across the DACH market.
What are we looking for?
Language proficiency: Fully fluent German, with professional fluency in English.
Hospitality experience: 1–3 years of experience in hospitality, hotel operations, tourism, travel-tech, account management, consulting, or a similar customer-facing environment.
Customer orientation: You enjoy building relationships and genuinely care about helping customers achieve tangible business results.
Analytical mindset: You are comfortable working with KPIs, numbers, Excel/Google Sheets, and performance data.
Business understanding: You are interested in understanding how hospitality businesses generate demand, manage pricing, distribution, occupancy, and profitability.
Consultative approach: You don't simply answer customer requests; you ask questions, understand the underlying problem, and proactively propose solutions.
Communication skills: You can explain data, recommendations, and complex concepts clearly to different types of stakeholders.
Technology mindset: You are curious about SaaS, AI, and digital tools. Experience with hospitality technologies such as PMS, RMS, Channel Managers, or CRM is a plus.
Ownership: You are organised, proactive, and comfortable progressively taking responsibility for your portfolio and results.
Learning mindset: You are eager to develop expertise in hospitality technology, data, and business strategy.
This role is perfect for a dynamic, proactive, and results-oriented professional who can translate data and technology into successful strategies for a discerning international clientele. If you're ready to drive innovation in revenue management through a state-of-the-art platform, Smartness offers you the opportunity to make a significant impact.
What Do We Offer?
Work in a small and top-performing team that moves extremely fast where you are extremely important.
Work without having to deal with jerks and ego-maniacs.
The opportunity to join one of the best travel-tech sales teams in Europe.
A place where your talent can blossom.
An environment where mistakes are allowed – we make bold choices to achieve ambitious goals, learn from mistakes, and move forward.
A place where your voice matters – meetings provide space for new ideas and projects, regardless of your role or seniority.
Continuous growth – we challenge the status quo, renewing our sales processes and approaches to meet challenging goals.
We have fun while working! We are easygoing people.
Work with the best software out there to automate repetitive tasks and let you focus on customers and targets.
Remote working
Competitive compensation aligned with experience and impact. For our Revenue Management team, we typically offer an OTE package ranging from €35,000 to €45,000 annually for the Italian Market, and from €40,000 to €50,000 annually for the DACH Market, depending on experience, analytical capabilities, industry knowledge, and expected contribution to the company's growth Our compensation structure is designed to reward ownership, strategic thinking, and measurable business impact. As you grow within the company and contribute to revenue optimization, pricing strategy, and operational performance, your compensation can evolve accordingly. For candidates demonstrating exceptional expertise or a strong track record in revenue management and commercial strategy, we may consider compensation packages beyond the standard range.
Still not convinced? Check out our \"Work With Us\" page for more about our mission, values, and why we love working at Smartness.
Lavora con noi - Unisciti alla missione di Smartness
Before you apply
If you're reading this, it means you're genuinely interested, and that excites us! Here's what you need to know:
We're highly driven and set our goals higher than most, pushing boundaries others may deem impossible.
We work much harder than most companies out there.
Every day, we step out of our comfort zones, fueling rapid growth and learning, even though it might come with its stress.
We hold ourselves and our team to the highest standards of excellence and culture.
Should we feel that this role isn't the right match for you, for the benefit of both parties, we may need to part ways.
We hope this sheds light on whether this could be your next adventure.
A quick heads-up:
we reply to every candidate. If you're waiting for an update, please check your spam/junk folder too - sometimes our emails end up there. We wouldn't want you to miss a message from us!
By submitting this application, I agree that my personal data will be collected, processed, and retained by the company solely for the purposes of managing and assessing my candidacy.
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