Technical Support Engineer

Established in 1992, Inèdit Software started operations specializing in design software development for Apple systems for the textile industry. We are currently a gold standard company worldwide in our sector and we offer software solutions for digital printing, creative design and color management. At the same time, we help our clients optimize processes and integrate them efficiently in their digital printing workflow, due to our innovative image management tools and departmental interconnectivity.In recent years, international acclaim of our products has spurred us to significantly expand our commercial horizons to reach clients from the textile, ceramic and laminate floor industries, from more than 60 countries, across five continents. Job Description Role and responsibilities: As a Technical Support Engineer: Fiery is seeking a Technical Support Engineer to provide technical assistance to customers using digital textile printing solutions. The role includes remote technical support, customer training, on-site service, and troubleshooting of software and printing workflows. Job Requirements: Education Qualification: Bachelor's degree in any of the fields: Digital Printing, Textile Technology, Graphic Arts, Color Management, IT, Electronics, Engineering, or a related technical field Experience: 2-3 years of technical experience in digital textile printing or a closely related industrial printing environment Key Responsibilities:

• Provide technical support through ticketing systems, phone, and remote support tools.
• Diagnose and resolve software, hardware, workflow, and printing-related issues.
• Perform remote installations, upgrades, configuration, and troubleshooting.
• Deliver customer training remotely and on-site.
• Conduct on-site visits for installation, maintenance, troubleshooting, and customer support.
• Document customer cases, solutions, and technical findings.
• Escalate complex issues to Development or QA with appropriate technical details.
• Collaborate with Sales, QA, and Development teams to improve customer experience.
• Reproduce issues in test environments and validate solutions.
• Support product demonstrations and technical workshops when required.
• Maintain professional and timely communication with customers.
• Travel nationally and internationally when required.

• Hands-on experience with digital textile printers, RIP software, print workflows, and color management.
• Experience troubleshooting software, printers, networks, and production workflows.
• Experience in Technical Support, Field Service, Application Support, or Customer Technical Service is preferred.
• Experience providing remote technical support and customer training.
• Ability to troubleshoot Windows environments, networks, and peripheral devices.
• Strong analytical and problem-solving skills.
• Ability to work independently and manage multiple priorities.
• Experience with on-site installation, troubleshooting, or technical training is an advantage.

• Fluency in English and Spanish, both written and spoken, is required.
• Additional European language is preferred.
• Willingness to travel nationally and internationally, including overnight stays when required.
• Valid driver's license.

• Experience supporting industrial digital textile printers.
• Knowledge of color management, ICC profiles, spectrophotometers, and calibration.
• Experience with DTF, DTG, sublimation, pigment, reactive, acid, or disperse textile printing.
• Knowledge of workflow automation and production environments.
• Experience with ticketing systems such as Freshdesk, Jira, or Zendesk.
• Experience delivering technical training to customers.

• Opportunity to work in a multinational product organization.
• Learning opportunities with experienced professionals and leaders.
• Career growth opportunities.
• Flexible and hybrid work environment.
• Culture of meritocracy, inclusion, empowerment, and collaboration.
• Competitive pay and benefits.