David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Dutchspeaking B2B Customer Experience Specialist to join their offices in Valencia and support anew fintech scaleup project. This role varies from other similar positions by enabling the Specialist to take more responsibility over the project design.
Position: Customer Experience Specialist
Location: Valencia Spain
Employment type: Fulltime
Remuneration: Base salary.
DUTIES AND RESPONSIBILITIES:
- Support B2B customers over the phone email and chat
- Communicate with customers to find the best solution to their problem
- Constantly brainstorm with your colleagues to improve the Customer Experience Troubleshooting innovation and change management are part of the daily business
- You will use the latest technology and AI integrations and become an expert in this field
- Control and handle payment inquiries from sellers and buyers through various client platforms
- Responsible for Trustpilot reviews improving overall company NPS through excellent service
- Flagging and escalation of customer queries and coming up with suitable solutions
- Mapping and improving business processes to enhance customer journey and satisfaction.
REQUIREMENTS:
- Native level Dutch and fluent English
- Customer service is in your DNA and you have some experience already
- Excellent communication skills
- An interest in innovation (think chatbotintegrations)
- You are proactive and solutionoriented
- You can think outside the box to always find a solution for the customer
- A technical background is an advantage
- You are proficient with computers and can type at lightning speed.
BENEFITS:
- Spanish and mindfulness classes
- Great Friday evening drinks
- Fitness bootcamps to stay fit and active
- Work at a tech startup where you can develop and there is room for your ideas
Improve your professional skills: communication innovation and implementation of new technology - An international working environment with 20 nationalities
- An amazing adventure in one of Europes most beautiful cities
- Working in a closeknit and startup team
- Free lunch and breakfast at the office.
Oferta de empleo publicada Hace un mes
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