Customer Care Specialist - Accounting And Software

Join Perk as a key member of our Customer Care team, supporting customers on technically complex cases within our finance and accounting software suite.
You'll bring hands on knowledge of fintech or accounting platforms to help customers navigate real operational challenges, not just surface level queries.You'll collaborate with cross functional teams, own the resolution of technical incidents, and act as the go to internal resource on how our software works in practice.What You'll DoRespond to customer queries via email and phone, with a focus on technical and finance operational issuesTroubleshoot and resolve complex cases, including bugs and product incidents, tracking them through to resolutionDocument interactions and expedite appropriately, using domain knowledge to triage effectivelyOwn incoming requests end to end, including ticket creation for internal teamsHandle inquiries for customers across Germany, Switzerland, and the rest of EuropeServe as the first point of contact internally for operational software knowledge.What We're Looking ForRequired: hands on experience working at a fintech company OR with an accounting software platform, handling technical customer casesComfortable with high volume, high frequency task handlingStructured, detail oriented approach to problem solvingFluency in English required; German fluency requiredif supporting DACH accounts, additional languages a plusWhat we offerReceive competitive compensation and equity ownership in PerkRest and recharge with our generous allocation of vacation days plus public holidaysTake control of your physical health with your choice of private healthcare or a gym allowanceKnow that your loved ones are protected financially through your Life Insurance if the worst were to happenJoin our unforgettable Perk events, including our spectacular annual summer partyAlways feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved onesMake your money go further with our flexible compensation planFocus on your family with 17 weeks' paid parental leave during your child's first yearContribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causesBroaden your horizons with up to 20 "Work from Anywhere" days per yearNurture your language skills with in real-life English, Spanish and Catalan lessonsFollow your passions and take a four-week, fully paid sabbatical once you reach 5 yearsLet us help you move to one of our hubs with relocation supportInterview ProcessTalent Acquisition Interview - 30mins Virtual#J-*****-Ljbffr