Field Service Engineer Iberia, M/F/D

Headquartered in Tokyo, Japan, Evident employs around 4,500 people at a total of 57 locations worldwide. Evident Europe, headquartered in Hamburg, Germany, employs approximately 770 people in 16 countries. The product portfolio includes a wide range of microscope systems used in clinical diagnostics, medical and basic research, as well as in various industrial areas.
The Field Service Engineer (FSE) is responsible for installing, maintaining, troubleshooting, and repairing high-end microscopy systems (e.g. confocal microscopes) at customer sites. The role ensures optimal system performance and customer satisfaction through timely service delivery, technical expertise, and proactive support within the area of Spain and Portugal.
Tasks
Install and commission advanced microscopy systems at customer sites
Perform preventive maintenance and system calibrations
Diagnose and repair mechanical, electrical, vacuum, and software-related issues
Troubleshoot complex system failures and implement corrective actions
Execute upgrades and modifications to existing systems
Provide technical support and training to customers (scientists, lab technicians, engineers)
Act as the primary technical contact for assigned accounts
Ensure high levels of customer satisfaction through professional service delivery
Maintain detailed service documentation and reports
Manage service schedules, parts inventory, and travel planning
Ensure compliance with safety, quality, and regulatory standards
Collaborate with internal teams (R&D, technical support, sales) to resolve issues
Support remote diagnostics and digital service tools
Identify recurring issues and suggest product/service improvements
Participate in technical training to stay current with new technologies
Share knowledge and best practices within the service organization
Requirements
Bachelor's or Master's degree in: Electrical Engineering, Mechanical Engineering, Physics or Applied Physics or Mechatronics or related field
2-5+ years of experience in field service, preferably with:
Confocal microscopy
Analytical instruments or lab equipment
Strong knowledge of:
Electronics and electromechanical systems
Imaging systems and optics
Software System set up
Ability to read schematics and technical manuals
Proficiency in troubleshooting hardware and software systems
Excellent problem-solving and analytical skills
Strong communication and customer-facing abilities
Ability to work independently in remote environments
Willingness to travel extensively (up to *****%)
Valid driver's license
Ability to work in laboratory and cleanroom environments
Fluent Spanish and good English required, Portuguese is a plus.
Evident Europe GmbH is an equal opportunities employer and we look forward to receiving your application.
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