Product Support Associate I

Are you keen to start your professional careers in a fast‑growing and global IT company, where you will get the opportunity to apply your technical interest when helping our customers get the most out of our solutions?
Pagero, a unit of Thomson Reuters, offers cloud‑based solutions that enable customers to reach any business worldwide, with a focus on order‑to‑cash, purchase‑to‑pay and freight processes.

About the Role

• Help customers resolve questions related to our software, including investigating invoice issues, troubleshooting and looking into e‑service cases using chat, phone and Case Management System as your most important tools.
• Work on solving issues of varying difficulty, guiding the customer through Pagero’s services while teaching them the best ways to navigate and accomplish what they need.
• Be part of a diverse team of supportive colleagues who work with cases of different levels of difficulty.

About You

• Completed upper secondary education. Post‑secondary education in systems science, IT or technology is a merit.
• Great interest and understanding of technology.
• Fluent in English and Spanish, both written and spoken.
• Willingness to undertake shifts, including occasional bank holidays.
• Preferred: experience from support, service or technology; advanced knowledge in French or German.

Benefits

• Hybrid work model: flexible hybrid working environment with 2‑3 days a week in the office.
• Work‑life balance: up to 8 weeks of work from anywhere per year.
• Career development: continuous learning and skill development programmes.
• Competitive benefits: flexible vacation, mental health days, access to the Headspace app, retirement savings, tuition reimbursement, and employee incentive programmes.
• Social impact: two paid volunteer days per year and opportunities to participate in ESG initiatives.