Customer Success Manager

We are looking for a Customer Success Manager to join the Research Practice in the Payers, Providers, and Governments group, supporting the growth and adoption of innovative solutions that advance clinical and health research.

Responsibilities

• Work closely with clients and IQVIA employees to maximize and expand the use and value derived from deployed technology.
• Collaborate closely with different IQVIA teams to promote use of our technologies.

Qualifications

• BSc in medicine, biomedical sciences, health sciences, pharmacy, or a related field.
• 1–5 years of work experience in the health care sector, life sciences, or data analytics/data science.
• Additional experience in Project Management and/or Service Delivery.
• Experience with client and stakeholder management and networking.
• Ability to interact and influence at all levels in hospitals and within the IQVIA organization.
• Positive and enthusiastic attitude and willingness to help others.
• Experience teaching, providing training, or hosting workshops, as well as providing support and/or coaching to co‑workers, employees within the same company, or external parties.
• Ability to translate complicated technical information into a comprehensible form for HCPs, clients, and other IQVIA employees.
• Ability to translate clinical/health‑care questions and needs from HCPs into a search strategy and query that retrieves patients‑of‑interest and data‑of‑interest.
• Experience working in an interdisciplinary team.
• Strong written and verbal communication skills in English and German, including the ability to train, present, and deal tactfully and in a service‑oriented way with clients.

Nice to Have

• Understanding of or experience with searching through, handling, and/or analyzing complex medical data.
• Knowledge of the structure of electronic health records and how information is recorded by medical professionals.

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