Servicio de atención al cliente

Hola Consultores, S.L somos una empresa especializada en la provisión de Servicios TIC e Ingeniería para la gestión empresarial. Trabajamos diseñando soluciones a medida de las necesidades de nuestros clientes.

Dé el siguiente paso en su carrera profesional ahora: desplácese hacia abajo para leer la descripción completa del puesto y envíe su solicitud.

Somos una empresa 2.0 innovadora donde las personas son muy importantes para nosotros. La ética, transparencia, imparcialidad e independencia forman parte de nuestra filosofía.

Only residents in (BARCELONA, Spain)

We are excited to announce an opening for the position of Customer Response Agent.¡, (not Call Center Agent) in a Company Airline.

We are looking for the following profiles

• SPANISH / ENGLISH + ITALIAN

Responsibilities:

• Provide timely and proactive information in case of any disruption during daily operations.
• Offer solutions and assistance to customers affected by external factors such as weather conditions, volcanic eruptions, bird strikes, strikes, and other operational challenges.
• Proactively offer airport alternatives for potential overbooking situations and assist with hotel bookings, new flight tickets, meals, ground transport, and other customer needs.
• Make courtesy calls to customers with special needs and monitor sensitive cases.
• Maintain a high level of professionalism and empathy while addressing customer concerns and needs.
• Collaborate closely with other departments, including Operations, Customer Service, and Ground Services, to ensure a smooth customer experience and quick issue resolution.
• Act as a liaison between customers and relevant internal teams to facilitate seamless communication and problem-solving.
• Use the company's CRM system to document interactions, update customer profiles, and track issue resolution.
• Perform cost control for all actions taken.
• Handle administrative tasks such as:
• Proactive management of booking issues.
• Creating and sending passenger certificates or communications after operational disruptions or delays.
• Supporting the finance department with fraud and chargeback management.

Requirements:

• Previous experience in a customer service role, preferably in the aviation industry.
• Excellent communication skills, both verbal and written, with a strong command of the English language.
• Proficiency in Italian is required.
• Ability to stay calm and composed in high-pressure situations and effectively manage customer expectations.
• Quick learning ability with a strong focus on customer satisfaction.
• Strong problem-solving and decision-making abilities.
• Proficiency in using customer service software, CRM systems, and other relevant tools.
• Flexibility to work in shifts, including nights, weekends, and holidays.
• A passion for delivering exceptional customer service and going above and beyond to meet customer needs.

El salario son 22.000€ brutos al año (Dependiendo de los idiomas hablados) , por 40 horas semanales, incluyendo la turnicidad, la nocturnidad y el trabajo en fines de semana/festivos en el salario. xqbhyrx

¡Únete a nuestro equipo! ¡En Hola Consultores apostamos por ti!