Field Service Coordinator

MAKE THE DIFFERENCE! THINK CUSTOMER FIRST! EXPERIMENT! CARE! BE OPEN!

Do you want to make a difference? Our goal is to always put customers and people first! Our challenge is to experiment and innovate, being open to change and diversity. These are the pillars of the Carel Culture Code , the basis of our corporate culture and our platform for growth. If you can relate to these values or want to make them your own, join us and find out just how much we can achieve together!

We are world leaders in control solutions for air conditioning, refrigeration and heating, as well as systems for humidification and adiabatic cooling. Our products guarantee high performance, are energy efficient and environmentally sustainable.

Position:

Carel Ibérica is looking for a Field Service Coordinator to join our Technical Service department, at our offices in Sant Feliu de Llobregat. This is a back-office role focused on the operational and administrative coordination of field interventions, carried out by our network of external technical partners across Spain and Portugal.

The selected candidate will work closely with the Service Manager and will be the central point of contact for planning, logistics, documentation, and warranty management — ensuring that each intervention is carried out efficiently from first contact to case closure.

The Technical Service department is in full expansion, playing a strategic role in the development of our commercial strategy. This hire is a direct response to that growth, and the person joining us will have the opportunity to make a real and visible contribution to the consolidation of a key area for Carel Ibérica's positioning in the market.

Key Responsibilities

• Preparation of quotes and proposals for field service interventions for customers.
• Coordinate field service interventions: plan interventions according to customer needs, identifying and assigning available external technical partners for each service request.
• Organize the prior shipment of spare parts and materials needed for interventions.
• Manage access documentation and permits required to enter customer facilities.
• Act as the operational link between customers, technical partners, and the internal Service team.
• Handle warranty return processes: product collection, replacement coordination, and related documentation.
• Maintain accurate records of all service activities in the company's management systems.

Requirements:

• Previous experience in service coordination, logistics, and back-office operations (1–2 years preferred).
• Previous experience in managing documentation and permits required to access customer facilities in compliance with local regulations (CAE and PRL) is a plus.
• Strong organizational skills and ability to manage multiple tasks simultaneously.
• Good communication skills — both written and verbal.
• Proficiency in Microsoft Office 365 and familiarity with ERP or CRM systems (preferably Salesforce and Oracle).
• Spanish and English required.
• Detail-oriented, proactive, and comfortable working in a fast-paced environment.

Other information:

What we offer

• Hybrid working model — combination of in-office and smart working days.
• No field travel required — this is a purely back-office role with no on-site customer visits.
• A collaborative and international work environment.
• The opportunity to play a key role in the growth of the Service department

MAKE THE DIFFERENCE…ANYWAY: this position isn’t right for you? Check out our other job opportunities:

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At Carel we are actively committed to achieving our sustainability objectives, outlined in our “ Driven by the Future - Sustainability in Action ” plan, available for reference at: . Every day we take concrete actions to help combat climate change, identifying and developing products and services that increase energy efficiency and allow us to drastically reduce environmental impact.

Our organisation aims to ensure the establishment of transparent and responsible governance and to foster a fair and inclusive workplace where diversity is recognised as an essential value for the innovation we strive to bring. Carel is committed to equal employment opportunity and prohibits any form of discrimination. In line with these objectives and values, all applications received will be given due consideration and will be exclusively valued based on competences, experiences, motivation and values alignment.

This job post addresses both female and male candidates (see D.Lgs. n. 198/2006 & ss.mm.ii and D.Lgs. 215-216/2003). Candidates are invited to read the privacy statement (see artt. 13 e 14 del Reg. EU 679/2016) at the following link:

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