Field & Workshop Services Technician (F/M)

We are looking for a Field & Workshop Services Technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increass profitability.Please apply in English only.Grow with us - ResponsibilitiesProvide service and customer support during field and inhouse visits or dispatchesManage all on site installation, repair, maintenance and test tasksDiagnose errors or technical problems and determine proper solutionsProduce timely and detailed service reportsEnsure the timely and correct documentation of processesOperate vehicle in a safely manner and use field automation systemsFollow all company's filed procedures and protocolsCooperate with technical team and share information across the organizationComprehend customer requirements and make appropriate recommendations / briefingsContact customers concerning processes of the customer fileBuild positive relationships with customersWhat will convince usTechnical degree in chemistry, biology, physical measurements or similarMinimum 2 years of proven field service experienceAbility to troubleshoot, test, repair and service technical equipmentAbility to work flexible shifts and to adapt to changing work schedulesHigh customer orientationTeam spiritFamiliarity with mobile tools and applicationsGood command of spoken and written English #J-18808-Ljbffr