IT Support Director

Join Impress – Europe’s Leading Health-Tech Innovator!

We believe everyone deserves a smile they’ll love . As the largest Ortho clinic chain in Europe, we combine cutting-edge tech with expert care, revolutionizing invisible orthodontics since 2019.

With 150+ clinics across 10 countries and rapid growth, we’re improving lives worldwide.

We are looking for a structured and analytical IT Director professional to join our Onsite IT Team in Barcelona.

As an IT Director, you aren’t just fixing computers; you are the architect of our internal efficiency. You will manage our global workspace environments, automate repetitive tasks via scripting, and ensure our network infrastructure is rock solid. We are looking for a "tech-obsessed" problem solver who thrives on precision and high-level troubleshooting.

Why we’re cool:

Work with an international and multicultural team

Competitive salary

Teeth aligner and whitening benefits

Collaborative work environment and positive culture

Opportunities to grow within a fast-paced, innovative company and real start-up experience with big challenges

Fresh fruits and healthy snacks at the office

Technical Core Competencies

Required: 5+ years of professional experience in the following areas:

1. Google Workspace Administration

Expert Management: Full-cycle administration of Google Workspace, including advanced mail flow setup and security protocols.

Mobile & Endpoint: Expert-level configuration of Google MDM.

Cloud & API: Solid understanding of API management within the Google Cloud Platform (GCP) ecosystem.

Tooling: Advanced experience in routing operations using GAM (Google Apps Manager) and GYB (Got Your Back) for migrations and data management.

2. Hybrid OS Ecosystem (Windows & MacOS)

Deployment: Design and oversee software distribution and OS deployment strategies across a diverse fleet.

MDM Mastery: Hands-on experience managing devices via Microsoft Intune, Miradore, or similar enterprise MDM solutions.

3. Network Infrastructure

Hardware: Practical familiarity with Ubiquiti networking equipment (UniFi/EdgeMAX).

Architecture: Deep understanding of LAN/WAN technologies, VLAN tagging, and routing protocols to ensure seamless connectivity.

4. Automation & Scripting

Development: Proficient in PowerShell or Python to automate administrative tasks and workflows.

Version Control: Familiarity with GIT for script storage, versioning, and collaborative development.

Documentation: Ability to write clean, modular code and maintain comprehensive technical documentation.

Nice to Have:
Experience with Unix environments and Bash scripting.

Hands-on experience with virtualization and containerization (e.g., Proxmox, Docker).

Familiarity with MS Active Directory or Entra ID (formerly Azure AD).

✨ Soft Skills & Leadership Profile

• Strategic Leadership: You don’t just manage a team; you inspire a culture of technical excellence. You bridge the gap between high-level business goals and the daily operations of the IT Onsite team, ensuring technology is an accelerator, not a bottleneck.

• Executive Communication: You are the "Tech-to-Business" translator. You can demystify complex infrastructure for stakeholders and Board members, communicating with clarity and brevity while ensuring everyone—from the clinic floor to the C-suite—is aligned.

• Decisive Problem Solving: You thrive on "high-stakes" troubleshooting. You have the analytical depth to identify root causes and the confidence to make firm, data-driven decisions during critical system outages or rapid scaling phases.

• Strategic Negotiation: Whether it’s securing a global hardware contract with Ubiquiti or managing SaaS vendor relationships, you negotiate for maximum ROI. you ensure our tech stack is premium, scalable, and cost-effective.

• Active Listening: You prioritize understanding the "pain points" of our clinic staff and regional managers. By listening first, you design IT solutions that actually solve human problems, improving the daily lives of our employees across 10 countries.

• Conflict Resolution: In a fast-paced startup environment, friction is inevitable. You navigate disagreements—whether over budget, priorities, or technical architecture—with a level head and a focus on finding the best outcome for the company’s growth.

At Impress, we foster a culture of inclusion and diversity. We celebrate the individual strengths, perspectives, and experiences of our employees and encourage all candidates to apply regardless of race, color, religion, gender identity, sexual orientation, age, national origin, disability, or any other factor.