Instrument Logistics Specialist

Location: Sant Just Desvern/ Hybrid

Department: Operations

Contract Type: Permanent

Working Hours: Full time

We are looking for a dynamic and detail-oriented Instruments Logistics Specialist who wants to build a solid career in a leading in vitro diagnostics company that has experienced strong and sustained growth over the past 15 years.

As part of our Operations team, you will be responsible for the planning and coordination of instrument installations at customer sites, ensuring operational excellence throughout the order fulfillment process.

You will own the end-to-end delivery of instruments to customers, managing time, people, materials, inventory, and fixed assets, while working closely with internal stakeholders and external partners.

What You’ll Be Doing

• Coordinate day-to-day activities related to customer instrument installations and demo equipment.
• Manage customer orders end-to-end: order entry, stock allocation, shipment, tracking, documentation, and sales recognition.
• Act as a key interface between internal stakeholders (Field Service Engineers, Field Application Specialists, Field Sales Representatives) and external partners (3PL, suppliers).
• Proactively communicate project and order status to customers and stakeholders.
• Identify risks or obstacles in the fulfillment process and drive corrective actions using root-cause analysis.
• Handle administrative and supply chain follow-up, including stock management, transport, returns, and cost booking.

What you need to be successful

Education

• High school degree required.
• Bachelor’s degree desirable, preferably in Business, Supply Chain, Engineering, or a related field.

Languages

• Fluent in English and Spanish (both written and spoken).
• Portuguese is a plus.

Industry & Functional Experience

• 3+ years of experience in Supply Chain, Operations, or customer project coordination.
• Experience in Medical Devices, Healthcare, or Pharma is a strong plus.
• Proven experience working with SAP ERP/SAP HANA.

Skills & Competencies

• Strong organizational and project management skills.
• High customer orientation and attention to detail.
• Excellent communication and stakeholder management skills.
• Ability to manage multiple projects simultaneously.
• Comfortable working in a team-oriented environment.

What’s in it for you?

• Flexible Compensation Plan in public transports, restaurants, kindergarten, medical insurance for family, etc.
• Flexible working hours and hybrid work model.
• Subsidized gym membership.
• Health & dental insurance.
• Referral program bonus – When you introduce us with people as talented as you.
• Baby friendly company.
• Excellent, dynamic, and multicultural environment.

At Sysmex we are focused on cultivating a diverse and inclusive work environment that encourages collaboration, creativity, and innovation. Sysmex is an equal opportunity employer, we are actively looking for qualified candidates regardless of race, ethnicity, national origin, religion, disability, gender, gender identity, sexual orientation, or age. We celebrate how different perspectives benefit our employees, our products, and our community.