Group Design and Planning Manager

We are looking for a Group Sales Manager to join our dynamic team at Tropical Incentives. We believe the key to our success lies in delivering exceptional service, fostering excellent teamwork, and creating unforgettable experiences for our clients.

Position Overview

The Group Planning Manager is responsible for designing, coordinating, and executing group programs and events, developing unforgettable experiences for clients. This role requires a combination of creativity, organizational skills, and a deep understanding of the destination's offerings to deliver tailored solutions to meet client expectations.

Key Responsibilities

• Program Design
  • Develop customized itineraries and group programs based on client needs and preferences.
  • Coordinate logistics, including transportation, accommodations, activities, and special events.
  • Ensure programs align with the client's objectives, budget, and timeline.
• Vendor and Supplier Management
  • Negotiate contracts and rates with hotels, venues, transportation providers, and activity suppliers.
  • Maintain strong relationships with local vendors to ensure high-quality service delivery.
• Client Interaction
  • Act as the main point of contact for clients during the planning process.
  • Provide expert advice on destination options, trends, and unique experiences.
  • Conduct site inspections and presentations to showcase proposed programs.
• Team Collaboration
  • Work closely with sales, operations, and other departments to ensure seamless execution of programs.
  • Supervise and guide a group design planning executive who works as a team and also involved in the program planning.
• Budget Management
  • Prepare detailed cost estimates and ensure programs stay within budget.
  • Monitor expenses and provide financial reports to clients as needed.
• Problem Solving
  • Proactively address any issues or challenges that arise during planning or execution.
  • Implement contingency plans to ensure program success.

Qualifications

• Bachelor’s degree in Tourism, Hospitality, Business Administration, or a related field.
• Proven experience in group planning, event management, or a similar role within the tourism industry.
• Strong knowledge of the destination, including local attractions, venues, and suppliers.
• Excellent organizational, negotiation, and communication skills.
• Ability to work under pressure and manage multiple projects simultaneously.
• Proficiency in English and Spanish (both written and spoken). Additional languages are a plus.
• Proficiency in Microsoft Office and event management software.

Desired Attributes

• Creative thinker with a passion for delivering unique and memorable experiences.
• Customer-focused mindset with a commitment to exceeding client expectations.
• Strong leadership skills and the ability to work effectively in a team environment.

We Offer

• Net Base Salary – Paid biweekly
• 12 Vacation Days + 25% Vacation Bonus
• 15 Days of Year-End Bonus (Aguinaldo)
• Social Security (IMSS) from day one
• Minor Medical Expenses Insurance: includes a discount network for hospitals and labs, dental assistance, and telemedicine/in-person medical support
• Accidental Death Insurance
• Monthly Savings Fund
• Meal Allowance
• Monthly Commissions
• Career Development Plan and ongoing training