Operations Maintenance Manager

Sonae Sierra is a fully integrated real estate company delivering end-to-end solutions across development, management, and investment. With over 35 years of experience, we manage more than €6.8 billion in assets across a diverse range of asset classes and have built a solid track record with leading investors and financial institutions.

Our international presence spans 36 countries in Europe, Latin America, Africa, and Asia, supported by a team of around 900 people. Guided by strong ethical principles and a deep commitment to sustainability, we are focused on long-term value creation, operational excellence, and growth.

At Sonae Sierra, you will thrive in an open-minded, multicultural community that values diverse perspectives and expertise. Here, you are empowered to own your journey, tap into a rich ecosystem of learning, and build a meaningful career shaping the future of real estate.

The Manager, Maintenance & Operations is responsible for ensuring the efficient operation, maintenance, safety, and sustainability of the assets under management. The role oversees technical operations, maintenance strategies, contractor performance, and operational excellence initiatives, ensuring high standards of asset reliability, customer experience, compliance, and cost efficiency

This position plays a key role in driving operational performance, implementing continuous improvement initiatives, and supporting the organization's sustainability and ESG objectives.

Key Responsibilities

Operations & Maintenance Manager

• Develop and implement preventive, predictive, and corrective maintenance programs
• Ensure the reliability, availability, and optimal performance of all building systems and critical infrastructure
• Monitor maintenance activities and ensure compliance with established service levels and operational standards
• Coordinate technical interventions, refurbishment projects, and capital improvement initiatives
• Optimize maintenance processes and operational procedures to maximize asset performance

• Lead, coach, and develop a multidisciplinary technical teams
• Establish performance objectives and promote a culture of accountability, safety, and operational excellence
• Foster collaboration across departments and support talent development initiatives
• Ensure appropriate workforce planning and resource allocation

Budget & Financial Management

• Prepare and manage annual operating and maintenance budgets
• Monitor operational expenditures and identify cost optimisation opportunities
• Evaluate investment proposals and support business cases through cost-benefit analysis
• Ensure effective procurement and contract management practices
• Manage relationships with external service providers, contractors, and suppliers
• Negotiate and monitor contracts, ensuring compliance with agreed service levels and KPIs
• Conduct performance reviews and drive continuous improvement initiatives with vendors

Sustainability & Energy Management

• Identify and implement energy efficiency and sustainability initiatives
• Monitor energy consumption and environmental performance indicators
• Support the achievement of ESG objectives and sustainability certifications
• Promote best practices in environmental management and resource optimization

Health, Safety & Compliance

• Ensure compliance with all applicable health, safety, environmental, and regulatory requirements
• Lead risk assessments and implement mitigation measures
• Coordinate audits, inspections, and corrective action plans
• .Promote a strong safety culture throughout the organisation

Qualifications

• Bachelor's or Master's Degree in Mechanical Engineering, Electrical Engineering, Industrial Engineering, Civil Engineering, Facilities Management, or a related field
• .Additional qualifications in Operations Management, Project Management, or Facilities Management are considered an advantage
• Experience Minimum of 15years of experience in maintenance and operations management
• Proven experience leading technical teams and managing external service providers.
• Experience within commercial real estate, shopping centers, facilities management, hospitality, industrial, or mixed-use assets
• Demonstrated success in implementing operational excellence, sustainability, and continuous improvement initiatives