Global IS Automation & Administration Service Owner

A multinational engineering and technology leader specializing in industrial automation, electrification, and process digitalization, driving productivity and sustainability for clients across diverse industries.

Mission: Lead the design, implementation, and continuous evolution of global IT administration and automation services, ensuring operational maturity, SLA compliance, and ongoing service improvement. (Location: Spain)

Key Responsibilities:

- Design and maintain a scalable service-delivery framework aligned with business objectives.

- Define, monitor, and improve SLAs and OLAs to guarantee consistent service performance.

- Chair the Change Advisory Board to evaluate and approve critical system changes.

- Lead response efforts for high-severity security incidents and report outcomes.

- Drive automation initiatives and review SOPs semi-annually.

- Manage vendor relationships and oversee a €5M+ IT services budget.

Must Haves

- Master’s degree in information management, computer systems, business engineering, or similar.

- Security certification (CISSP, CISM, GCIH, or equivalent).

- Minimum 15 years of IT experience, including at least 10 years in security and SIEM management.

- Proven expertise in ensuring enterprise SIEM (Splunk) and SOAR (Palo Alto XSOAR) platforms deliver business and operational value.

- Experience managing an operational budget exceeding €5 M and leading mixed teams of internal and vendor staff.

Nice to Haves

- Experience with process automation technologies (RPA).

- Strong negotiation and global stakeholder management skills.

- Proven track record in digital transformation within multinational organizations.